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NOC Communications Specialist

HonorVet Technologies

Harrisburg, Pennsylvania • Today

Easy Apply

Contract, Third Party

$18 - $20

NOC Communications Specialist – ServiceNow / Network Support

Inabia Software & Consulting Inc.

Harrisburg, Pennsylvania • Today

Easy Apply

Contract

Depends on Experience

NOC Communications Specialist – 3rd Shift |Harrisburg, PA| ServiceNow / Network Support

Inabia Software & Consulting Inc.

Harrisburg, Pennsylvania • Today

Easy Apply

Contract

Depends on Experience

NOC Specialist

Stellar Professionals LLC

Hybrid in Harrisburg, Pennsylvania • Today

Easy Apply

Third Party, Contract

$23 - $24

NOC Comms Specialist *3rd Shift*

Indus River Technologies Inc.

Harrisburg, Pennsylvania • Today

Easy Apply

Contract

23 - 30

Level 1 Support - Onsite - Long term contract - Harrisburg, PA - B3601B

Technovision, Inc.

Harrisburg, Pennsylvania • Today

Easy Apply

Contract, Third Party

Depends on Experience

Network Analyst II - NOC (Remote)

JSI

Remote • Today

Full-time

Network Operations Center (NOC) Technician I - Allen, TX

Motion Recruitment Partners, LLC

Remote or Allen, Texas • Today

Easy Apply

Contract

Communication Specialist, Subject Matter Expert

Boston Associate Software Systems

Remote • Today

Easy Apply

Contract

Depends on Experience

Lead Data Center NOC Engineer

Armada

Remote • Today

Full-time

USD 144,715.00 - 180,890.00 per year

Network Communication Production Specialist - Telecommute

UnitedHealth Group

Remote or Austin, Texas • Today

Full-time

USD 91,700.00 - 163,700.00 per year

NOC Senior Engineer Optical Transmission

Case Interactive

Remote or Newington, New Hampshire • 12d ago

Easy Apply

Full-time

Depends on Experience

NETWORK SPECIALIST

University of Washington

Remote or Seattle, Washington • Today

Full-time

USD 95,556.00 per year

NOC Technician

Motion Recruitment Partners, LLC

Remote or Houston, Texas • Today

Easy Apply

Full-time

Job Details

Skills

NOC ANALYST
NOC TECHNICIAN
NETWORK OPERATIONS ANALYST
NETWORK SUPPORT ANALYST
SERVICENOW
SOLARWINDS
SQUAREDUP
NETWORK MONITORING
NETWORK SUPPORT
INCIDENT MANAGEMENT

Summary

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: NOC Communications Specialist
Location: Harrisburg, PA 17120 (Onsite)
Duration: 3 Months
Work Type: 37.5 hours per week
Schedule: Saturday through Wednesday, 12:00 AM–8:30 AM with an hour unpaid lunch

Job Description:
The client is looking for a NOC Communications Specialist. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with client Agency staff and IT teams. The individual will work closely with client staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The NOC Communications Specialist provides after-hour and weekend hours Level 1 Support by performing the skills listed below.

Key Responsibilities:
End-user Support:

Answer inbound phone calls concerning network issues from employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high-priority issues.

Monitoring & Maintenance:

Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
Actively monitors the status of client networks and attached network assets using established tools and promptly initiates appropriate actions.
Responds to outages and system failures using established escalation processes.
Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents.
Escalate after hours incidents to staff for resolution.
Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions.
Actively monitors the Service Now ticket queue.
Monitors appropriate client email accounts for any event messages and initiates action as needed.
Proactively identifies and resolves problems.

Communication:

Acts as the primary network contact for client employees and business partners outside of regular business hours.
Perform Enterprise Incident communications using defined process and approved template.
Monitors the network hotline during coverage hours.
Issues network status updates using established procedures.
Follows quality standards and displays strong customer service skills.

Routine Tasks

Assists the network engineers and technicians with outstanding tasks.
Updates network operation and knowledgebase documentation.
Participates in disaster recovery.
Completes assigned tasks.

Required Skills:

Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skillsets.
Ability to follow directions, especially when using established operation and knowledgebase documentation, and client standard operating procedures.
Ability to adapt to change, Detail oriented and resourceful and Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or c

"If you are interested, feel free to reach out to me directly at or call/text at ."

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-23995
Posted 10 hours ago

Fitment

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Harrisburg, Pennsylvania

•

Today

Hello,Role: OA/ETSO NOC Communications SpecialistClient: Commonwealth of Pennsylvania Location:Harrisburg, PA 100% Onsite at CTCSchedule:SaturdayWednesday, 12:00 AM8:30 AM Lunch:1-hour unpaid lunch Hours:37.5 hours/week Employment Type:Contract Pay Rate:$32.66/hr pay Visa:No all other U.S. work authorizations are acceptable Local Requirement:Candidates local to the Harrisburg, PA area are strongly preferred. Candidates willing to relocate to Harrisburg may also be considered.Position OverviewO

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Contract

Depends on Experience

NOC Communications Specialist – 3rd Shift |Harrisburg, PA| ServiceNow / Network Support

Harrisburg, Pennsylvania

•

Today

Easy Apply

Contract

Depends on Experience

NOC Specialist

Hybrid in Harrisburg, Pennsylvania

•

Today

We are seeking a customer-focused NOC Communications Specialist for a 3rd shift position with the Commonwealth of Pennsylvanias Office of Administration (OA / ETSO). Based on-site at the Commonwealth Technology Center (CTC) in Harrisburg, PA, this role provides essential after-hours and weekend Level 1 network monitoring, incident management, and technical support. Client: Commonwealth of Pennsylvania (OA / ETSO) Location: Harrisburg, PA 17110 (1 Technology Park / CTC) Work Arrangement: 100% On

Easy Apply

Third Party, Contract

$23 - $24

NOC Comms Specialist *3rd Shift*

Harrisburg, Pennsylvania

•

Today

Job Title: NOC Comms Specialist *3rd Shift* Location: Harrisburg, PA (Onsite) Full-time, 37.5 hour per week schedule: Saturday through Wednesday - 12:00am-8:30am with an hour unpaid lunch On-site position at CTC. Candidates must be local to Harrisburg area. Role Description: End-user Support Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors. Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwe

Easy Apply

Contract

23 - 30

Job Details

Skills

NOC ANALYST
NOC TECHNICIAN
NETWORK OPERATIONS ANALYST
NETWORK SUPPORT ANALYST
SERVICENOW
SOLARWINDS
SQUAREDUP
NETWORK MONITORING
NETWORK SUPPORT
INCIDENT MANAGEMENT

Summary

Answer inbound phone calls concerning network issues from employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high-priority issues.

Monitoring & Maintenance:

Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
Actively monitors the status of client networks and attached network assets using established tools and promptly initiates appropriate actions.
Responds to outages and system failures using established escalation processes.
Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents.
Escalate after hours incidents to staff for resolution.
Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions.
Actively monitors the Service Now ticket queue.
Monitors appropriate client email accounts for any event messages and initiates action as needed.
Proactively identifies and resolves problems.

Communication:

Acts as the primary network contact for client employees and business partners outside of regular business hours.
Perform Enterprise Incident communications using defined process and approved template.
Monitors the network hotline during coverage hours.
Issues network status updates using established procedures.
Follows quality standards and displays strong customer service skills.

Routine Tasks

Assists the network engineers and technicians with outstanding tasks.
Updates network operation and knowledgebase documentation.
Participates in disaster recovery.
Completes assigned tasks.

Required Skills:

Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skillsets.
Ability to follow directions, especially when using established operation and knowledgebase documentation, and client standard operating procedures.
Ability to adapt to change, Detail oriented and resourceful and Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or c

"If you are interested, feel free to reach out to me directly at or call/text at ."

Dice Id: 90941473
Position Id: 26-23995
Posted 10 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Harrisburg, Pennsylvania

•

Today

Easy Apply

Contract

Depends on Experience

NOC Communications Specialist – 3rd Shift |Harrisburg, PA| ServiceNow / Network Support

Harrisburg, Pennsylvania

•

Today

Easy Apply

Contract

Depends on Experience

NOC Specialist

Hybrid in Harrisburg, Pennsylvania

•

Today

Easy Apply

Third Party, Contract

$23 - $24

NOC Comms Specialist *3rd Shift*

Harrisburg, Pennsylvania

•

Today

Easy Apply

Contract

23 - 30

NOC Communications Specialist

Skills

Summary

Dice Job Match Score™

Similar Jobs

NOC Communications Specialist

Job Details

Skills

Summary

Dice Job Match Score™

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