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NOC Communications Specialist

HonorVet Technologies

Harrisburg, Pennsylvania • Today

Easy Apply

Contract, Third Party

$18 - $22

IT Help Desk

Judge Group, Inc.

Harrisburg, Pennsylvania • Today

Contract

USD 21.00 - 24.00 per hour

Market Access Communications Specialist

Talent Groups

Remote • Today

Easy Apply

Contract

Network Operations Center Technical Services Supervisor

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

NOC - Network Analyst II (Remote)

JSI

Remote • Today

Full-time

Help desk

TriosysIT Inc.

Harrisburg, Pennsylvania • Today

Easy Apply

Contract, Third Party

Depends on Experience

Operations Specialist

Kforce Technology Staffing

Remote or Irvine, California • Today

Contract

$40.00 - $42.08 hourly

Level 1 Support 3rd shift - Onsite - Long term contract - Harrisburg, PA.

Technovision, Inc.

Harrisburg, Pennsylvania • Today

Easy Apply

Third Party, Contract

Depends on Experience

Network Operations Center Engineer*

Northrop Grumman

Remote or Clearfield, Utah • Today

Full-time

USD 72,100.00 - 108,100.00 per year

Sr. Network Engineer, Managed Services

Xerox Corporation

Remote • Today

Full-time

USD 115,000.00 - 165,000.00 per year

MCH Communication Specialist ( Locals Only)

Helishores Inc

Remote • 6d ago

Easy Apply

Contract, Third Party

34+

Network Specialist - OSP Construction

TDS telecom

Remote or Beaver Dam, Wisconsin • Today

Full-time

USD 61,300.00 - 99,600.00 per year

Network Specialist - OSP Construction

TDS telecom

Remote or Green Bay, Wisconsin • Today

Full-time

USD 61,300.00 - 99,600.00 per year

NETWORK SPECIALIST

University of Washington

Remote or Seattle, Washington • Today

Full-time

USD 95,556.00 per year

Job Details

Skills

NOC ANALYST
NOC TECHNICIAN
NETWORK OPERATIONS ANALYST
NETWORK SUPPORT ANALYST
SERVICENOW
SOLARWINDS
SQUAREDUP
NETWORK MONITORING
NETWORK SUPPORT
INCIDENT MANAGEMENT

Summary

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: NOC Communications Specialist
Location: Harrisburg, PA 17120 (Onsite)
Duration: 3 Months
Work Type: 37.5 hours per week
Schedule: Saturday through Wednesday, 12:00 AM–8:30 AM with an hour unpaid lunch

Job Description:
The client is looking for a NOC Communications Specialist. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with client Agency staff and IT teams. The individual will work closely with client staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The NOC Communications Specialist provides after-hour and weekend hours Level 1 Support by performing the skills listed below.

Key Responsibilities:
End-user Support:

Answer inbound phone calls concerning network issues from employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high-priority issues.

Monitoring & Maintenance:

Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
Actively monitors the status of client networks and attached network assets using established tools and promptly initiates appropriate actions.
Responds to outages and system failures using established escalation processes.
Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents.
Escalate after hours incidents to staff for resolution.
Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions.
Actively monitors the Service Now ticket queue.
Monitors appropriate client email accounts for any event messages and initiates action as needed.
Proactively identifies and resolves problems.

Communication:

Acts as the primary network contact for client employees and business partners outside of regular business hours.
Perform Enterprise Incident communications using defined process and approved template.
Monitors the network hotline during coverage hours.
Issues network status updates using established procedures.
Follows quality standards and displays strong customer service skills.

Routine Tasks

Assists the network engineers and technicians with outstanding tasks.
Updates network operation and knowledgebase documentation.
Participates in disaster recovery.
Completes assigned tasks.

Required Skills:

Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skillsets.
Ability to follow directions, especially when using established operation and knowledgebase documentation, and client standard operating procedures.
Ability to adapt to change, Detail oriented and resourceful and Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or c

"If you are interested, feel free to reach out to me directly at aksham.kumar@honorvet.com or call/text at (551) 220-9887."

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-23995
Posted 30+ days ago

Fitment

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IT Help Desk

Harrisburg, Pennsylvania

•

Today

Location: Harrisburg, PA Salary: $21.00 USD Hourly - $24.00 USD Hourly Description: About the Role We are seeking a highly motivated Network Operations Center (NOC) Communications Specialist to serve as the primary point of contact for network-related incidents and operational support during after-hours and weekend coverage. This role provides Level 1 operational support, incident management, monitoring, and communication services to ensure the stability and availability of enterprise network

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USD 21.00 - 24.00 per hour

Help desk

Harrisburg, Pennsylvania

•

Today

The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work

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Level 1 Support 3rd shift - Onsite - Long term contract - Harrisburg, PA.

Harrisburg, Pennsylvania

•

Today

Our direct client is looking for a Level 1 Support for an Onsite Long-Term Contract in Harrisburg, PA. Note: - Full-time, 37.5 hour per week schedule: Wednesday through Sunday- 12:00am-8:30am with an hour unpaid lunch - On-site position at CTC. Candidates must be local to Harrisburg area. J0B DESCRIPTION: - The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. - The PM Network Operational Monitoring position will provide first line network technical support

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Network Operations Center Technical Services Supervisor

Remote

•

Today

Job ID: 2617448 Location: Remote Work, VA, US Date Posted: 2026-09-30 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC has a job opening for a Technical Services/NOC Supervisor to lead a team that provides advanced technical support to Team Supervisors, Network technician

Full-time

USD 40,001.00 - 80,000.00 per year

Job Details

Skills

NOC ANALYST
NOC TECHNICIAN
NETWORK OPERATIONS ANALYST
NETWORK SUPPORT ANALYST
SERVICENOW
SOLARWINDS
SQUAREDUP
NETWORK MONITORING
NETWORK SUPPORT
INCIDENT MANAGEMENT

Summary

Answer inbound phone calls concerning network issues from employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high-priority issues.

Monitoring & Maintenance:

Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
Actively monitors the status of client networks and attached network assets using established tools and promptly initiates appropriate actions.
Responds to outages and system failures using established escalation processes.
Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents.
Escalate after hours incidents to staff for resolution.
Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions.
Actively monitors the Service Now ticket queue.
Monitors appropriate client email accounts for any event messages and initiates action as needed.
Proactively identifies and resolves problems.

Communication:

Acts as the primary network contact for client employees and business partners outside of regular business hours.
Perform Enterprise Incident communications using defined process and approved template.
Monitors the network hotline during coverage hours.
Issues network status updates using established procedures.
Follows quality standards and displays strong customer service skills.

Routine Tasks

Assists the network engineers and technicians with outstanding tasks.
Updates network operation and knowledgebase documentation.
Participates in disaster recovery.
Completes assigned tasks.

Required Skills:

Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skillsets.
Ability to follow directions, especially when using established operation and knowledgebase documentation, and client standard operating procedures.
Ability to adapt to change, Detail oriented and resourceful and Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or c

"If you are interested, feel free to reach out to me directly at aksham.kumar@honorvet.com or call/text at (551) 220-9887."

Dice Id: 90941473
Position Id: 26-23995
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Help Desk

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Level 1 Support 3rd shift - Onsite - Long term contract - Harrisburg, PA.

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