Based in West Hartford, CT, Triumph Systems, Electronics and Controls is a leading independent aerospace system supplier for the commercial and military helicopter and business jet markets and employs approximately 500 employees. The Company's key products and services include electronic engine controls, fuel metering units, main fuel pumps and environmental control systems for both the OE and aftermarket/spares end markets.
ResponsibilitiesSalary Range: $91,100.00 - 136,700/hour
We have an exciting opportunity for an electronics Product Support Engineer (PSE) to join our West Hartford, CT team. The PSE provides operations engineering support to various areas of the business from new product design/development to manufacturing, supply chain, and assembly/test. The PSE will be a technical expert for assigned product lines and will direct and support relevant engineering activities.
This position comes with a considerable amount of 1-on-1 and team interaction, and requires the ability to interface with customers, suppliers, and associates at all levels of the organization. This key opening is an excellent steppingstone for an individual looking to make a growth move in their career and offers opportunities for advancement within the Triumph operations and engineering organizations.
Responsibilities:- Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service electronics products.
- Represent Triumph technically at airline and aircraft OEM as well as MRO customers.
- Foster good working relationships with customers, suppliers, and internal departments.
- Review and disposition non-conforming material.
- Initiating Product Condition Reports (PCR) when trends are identified.
- Monitoring product reliability and producing MTBF trend charts.
- Initiate engineering changes to improve reliability, performance, and sustainment as required.
- Troubleshoot and diagnose anomalous units and conduct root cause investigations.
- Coordinate the resolution of in-service product technical problems and execute reliability improvements through concept development, design, and validation in a timely manner.
- Coordinate cost estimates and respond to requests for quotation (design and/or requirements changes, product repair and upgrade, obsolescence, etc.).
- Prepare for and present technical materials internally and to the customer.
- Be cognizant of project scheduling and budgeting processes, and an understanding of project performance indices (EV, SPI, CPI, etc.).
- Preparation of component specifications, test plans, and test reports. Lead and provide oversight of various test activities (design assurance, validation, qualification, etc.).
- Identify, report, and drive resolution to issues that affect product integrity including safety.
- Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations. Maintain field reliability data for assigned products.
- Prepare and conduct product maintenance and overhaul training.
- Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers.
- Actively participate in new program design/development activities.
- Participate in continuous improvement, productivity, and lean manufacturing events.
- Train, mentor, and develop less experienced engineers and colleagues.
Qualifications- A minimum of BSME, or equivalent technical/aerospace degree is required.
- A minimum of 5 years electronics and/or relevant experience in related field. Experience in design, development, manufacturing, and assembly, a plus.
- Ability to read and interpret design drawings, PCBA files, and electronic schematics with a good understanding of circuits and tolerancing.
- Hands-on troubleshooting and fault isolation skillset (scientific method), particularly to component level (both digital and analog circuits). Experience with aerospace engine control systems preferred. Experience diagnosing root causes of failures, a plus.
- Experience dispositioning flight critical safety components.
- Self-motivated, dynamic, able to work independently with minimal guidance, and as part of a team.
- Project management experience, a plus.
- Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time.
- Must have excellent communication skills with a strong background of technical writing experience.
- Experience with JTAG (Joint Test Action Group), CAN (Controller Area Network) protocol, and LabVIEW, a plus.
- Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
- The ability and willingness to occasionally travel.
- Legally authorized to work in the United States without company sponsorship.
Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
Benefits:- Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options)
- Healthcare spending accounts
- Paid parental leave
- Paid/flexible time off in addition to paid company holidays
- 401(k) with company match
- Disability and life insurance
- Incentives and performance-based rewards
- Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity
Work Environment and Physical Demands:The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Our Vision:As one team, we enable the safety and prosperity of the world.
Our Mission:We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.
Our Values: - Integrity - Do the right thing for our stakeholders. We value safety, diversity, and respect.
- Teamwork - Win as One team-one company. Solicit help and assist others.
- Continuous Improvement - Pursue zero defect quality. Attack problems and relentlessly raise the bar.
- Innovation - Passion for growing the business. Lead through ingenuity and entrepreneurship.
- Act with Velocity - Partner, anticipate and communicate. Proactively solve problems.
Code of Conduct:To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes. All employees are expected to represent the values and maintain the standards contained in TRIUMPH's Code of Conduct.
Environmental, Health, and Safety (EHS):Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.
Additional Information:Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations ("ITAR") and the Export administration Regulations ("EAR"). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license. A US Person is a , Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
U.S. applicants must be legally authorized to work in the United States without company sponsorship.
Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via
