What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
We are a leader in the development of innovative DNA sequencing instruments that transform the landscape of genomics. Our flagship products, such as the NovaSeq X and 6K series, drive scientific discoveries across healthcare and biotechnology. Join us and bring your expertise to products that make a difference globally.
As a Process development engineer , you will collaborate with field and MFG teams to bring the voice of the customer into the factory and improve MFG & field processes. You will provide technical troubleshooting support for elevated customer issues and work with cross functional SMEs to drive preventions. You will lead initiatives aimed at improving customer experience and reducing service costs in the field.
The role requires a dynamic and fast learning individual who can travel to global customer sites at a short notice to recover down instruments.
Responsibilities: - Participate in process sustaining, improvement and development of quality test activities in production and service of genetic sequencers
- Troubleshoot production line issues related to yield, quality and throughput
- Construct and execute controlled experiments to optimize processes, address yield and quality issues and drive implementation of solutions to meet production and customer experience goals
- Analyze process test results, issue reports and make technical recommendations
- Work cross functionally with Serivce , Manufacturing, Quality & LCM to develop processes for new products and improve processes of existing products
- Represent operations needs with service & support teams and vice versa
- Define technical requirements and develop manufacturing and service related procedures
- Work on teams to develop and transfer new processes/products to production and enhance their robustness
- Travel to global customer sites with limited advance notice to support instrument troubleshooting when required
- Interpret schematics, diagrams, layouts to perform testing & troubleshooting functions
- Performs operational test and fault isolation on systems and equipment
- Has technical understanding of various platforms and can troubleshoot instrument issues independently
- Develop & deliver instrument theory of operations & troubleshooting classes for peers
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Requirements:- Work experience in the biotech or semiconductor industries is desirable
- High level problem solving and reasoning skills required
- Experience with medical device manufacutring or service preferred
- Experience with statistics, statistical process control and DOE techniques is a plus
- Experience with high volume production in a high tech, high volume industry is a plus
- High level computer skills are required. Intermediate level programming knowledge is strongly desired
- Experience with product development processes and project management is a plus
- Good interdepartmental communication skills and documentation skills are required
- Demonstrated ability to accomplish goals while working across departments is required
Experience / Education:- 1 to 5 years of relevant experience with a Bachelor's degree in Engineering or a related technical field, or equivalent work experience.
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
The estimated base salary range for the Engineer 1/2 Process Development role based in the United States of America is: $78,900 - $118,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long-term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact To learn more, visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
