Job Summary We are seeking an experienced SAP Resource Scheduling (RSH) Functional Consultant to lead the design, configuration, and implementation of Resource Scheduling functionality within an SAP S/4HANA Service Management environment. This role is responsible for delivering end-to-end scheduling and dispatch capabilities that enable efficient planning, assignment, and optimization of field technicians and service resources. The ideal candidate will collaborate with cross-functional teams to ensure scheduling processes are fully integrated, tested, and production-ready. Key Responsibilities Lead requirements gathering and fit-gap analysis for SAP Resource Scheduling / Multi-resource Scheduling (MRS) functionality within SAP S/4HANA Service. Configure resource scheduling components, including resource pools, qualifications, availability rules, and scheduling strategies using both rule-based and optimizer-based approaches. Integrate Resource Scheduling with core Service Management processes, including service orders, service contracts, maintenance notifications, and technician assignments. Configure and align technician availability and absence data through HR Mini-Master or time management integration. Define and configure scheduling board layouts, resource hierarchies, and dispatcher views. Design, configure, and test scheduling optimizer rules based on skills, geography, travel time, working hours, and resource capacity. Collaborate with Service Management, Plant Maintenance (PM/CS), and HR functional teams to resolve cross-functional dependencies. Support data migration and cutover activities for resource master data, qualifications, and scheduling rules. Conduct unit testing, integration testing, and user acceptance testing (UAT) for scheduling scenarios. Document system configurations, business processes, and technical solutions. Provide post-go-live support, including issue resolution, performance tuning, and hyper-care activities. Train dispatchers, planners, and technicians on scheduling board functionality and exception handling. Required Qualifications 5+ years of SAP functional and configuration experience. Experience participating in at least two full-cycle SAP implementations involving Service Management or Plant Maintenance. Hands-on configuration experience with SAP Resource Scheduling / Multi-resource Scheduling (MRS), including scheduling board setup and optimizer configuration. Strong understanding of SAP S/4HANA Service Management processes, including service orders, service contracts, maintenance notifications, and billing. Experience integrating scheduling functionality with HR time and absence data using HR Mini-Master or equivalent solutions. Knowledge of resource qualifications, skill-based resource matching, and territory/geography-based dispatch logic. Ability to translate business scheduling requirements into effective SAP system configuration and process design. Experience working within distributed onshore/offshore delivery models. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication and stakeholder management skills with the ability to work directly with business users, dispatch teams, and operations stakeholders. Preferred Qualifications Experience optimizing scheduling processes to improve resource utilization and operational efficiency. Experience supporting production deployments, hyper-care activities, and continuous process improvements within SAP S/4HANA Service environments. Education: Bachelors Degree
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- Dice Id: compun
- Position Id: PATDC5836868
- Posted 3 hours ago
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