Description
We are looking for an Analyst II, Technical Support to provide hands-on audio-visual support for onsite meeting spaces and end users in Houston, Texas. This Long-term Contract position is focused on maintaining reliable conference room technology, resolving technical issues quickly, and helping employees use collaboration tools effectively. The role suits someone who combines strong troubleshooting ability with clear communication, a customer-focused mindset, and a willingness to learn evolving AV platforms and support processes.
Responsibilities:
Deliver onsite support for conference room and meeting space technology, ensuring audio-visual systems remain operational for daily business use.
Diagnose and resolve hardware, software, and connectivity issues affecting collaboration tools, room systems, and digital display solutions.
Assist employees with meeting preparation, room setup, scheduling support, and live troubleshooting during meetings and events.
Perform routine walkthroughs of office spaces to identify malfunctioning equipment early and address issues before they disrupt users.
Monitor administrative portals and reporting tools related to AV platforms, device health, and digital signage performance.
Partner with senior team members to evaluate system performance, investigate recurring problems, and recommend practical improvements.
Provide end-user guidance and informal training so employees can use meeting room technology more effectively and avoid repeat issues.
Support installation, maintenance, and physical adjustment of AV equipment, including tasks that involve lifting, bending, climbing ladders, or working around furniture.
Requirements
Experience supporting audio-visual environments, including conference room technology and enterprise collaboration tools.
Familiarity with platforms and equipment such as Microsoft Teams Rooms, Crestron, Poly, Logitech, Neat, AppSpace, or similar solutions.
Ability to troubleshoot technical issues across hardware, software, and basic network-related components in an onsite support setting.
Strong communication and interpersonal skills with a consistent focus on responsive, user-centered service.
Capacity to manage multiple priorities, stay organized, and maintain attention to detail in a fast-paced environment.
Self-directed approach to problem solving, with a willingness to learn new tools, research solutions, and contribute proactively.
Physical ability to lift up to 50 pounds, bend, climb ladders, and maneuver in tight spaces when installing or repairing equipment.
Technology Doesn't Change the World, People Do.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04837-0013476157
- Posted 5 hours ago
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