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Job Details

Skills

Physical Layer
Operating Systems
Remote Management
End-user Training
Disk Imaging
Regulatory Compliance
MI
Marketing Intelligence
Microsoft Windows 7
Microsoft Operating Systems
PXE
Microsoft SCCM
Dell
Computer Hardware
Tablet
Service Management
ServiceNow
End-user Computing
Remote Support
Microsoft Outlook
Virtual Private Network
Mobile Device Support
Management
Electronics
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

Physical Layer
Operating Systems
Remote Management
End-user Training
Disk Imaging
Regulatory Compliance
MI
Marketing Intelligence
Microsoft Windows 7
Microsoft Operating Systems
PXE
Microsoft SCCM
Dell
Computer Hardware
Tablet
Service Management
ServiceNow
End-user Computing
Remote Support
Microsoft Outlook
Virtual Private Network
Mobile Device Support
Management
Electronics
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

Summary

Responsibilities:

Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
Manage IMAC and deskside support services.
Manage hard and soft break-fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
Ensure that each desktop device is installed with the appropriate desktop image.
Manage desktop device (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

Knowledge and experience with the Windows 7 OS.
Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
Worked on software installation using SCCM, Software Center, and manually.
Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
Experience using Intune, AD, BitLocker.
Experience in Outlook administration.
Experience in Humanscale troubleshooting.
Experience working in places that are engineering firms or large companies.
Minimum 3-5 years of experience.
Good to have knowledge in AD and smart hands and feet support.
Good to have knowledge and experience of supporting MAC devices and tablets
Experience with Service management tool-e.g., ServiceNow
Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
It is preferable to have a good understanding of Lync, VPN, and mobile device support.
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183523
Position Id: 4e044f776b4e32596c8d7085c62c64c8
Posted 10 hours ago

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