job summary:
The Systems Engineer will participate in the delivery, implementation, and maintenance of system and network solutions to support the continuous operations of the company. From design to operations, this person will be an integral part of the gathering of network requirements, development of planning and design documents, and the implementation of solutions to support company needs. Will be responsible for the performance and availability of server & network services including monitoring, installing, testing, maintaining, troubleshooting, securing server & network equipment and facilities. The Systems engineer will need comprehensive documentation skills to manage, maintain, and troubleshoot complex IT environments. This documentation should cover network infrastructure, system configurations, security protocols, and operational procedures. Key areas include device details, network topology, security policies, and incident response plans. This position will report to the Vice President of IT and will be part of a team of systems and network infrastructure engineersthat deliversolutions which are always available. Because we are a multi-national corporation operating around the clock in one place or another, he/she must also be willing to be on-call to provide support and scheduled off-hour maintenance services in a 24x7 environment as necessary. This is an in-office position located in our Houston, Texas office.
location: Houston, Texas
job type: Permanent
salary: $120,000 - 140,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Infrastructure & Network Engineering - Design, deploy, and maintain functional networks (LAN, WLAN, WAN), including the installation, setup, and configuration of switches and LAN devices with VLAN routing and switching. - Configure and install servers and SANs and implement and maintain VMware and Site Recovery/replication (SRA) environments. - Administer SonicWall firewalls and ZTNA and set up and maintain site-to-site and client-toserver VPN systems. - Monitor network performance, capacity, and integrity, and recommend improvements to performance, capacity, and scalability. - Support migration from internally hosted infrastructure to colocation and cloud services, including Microsoft 365 and Amazon Web Services (EC2). Data Center & Facilities - Maintain Data Center operational integrity and ensure equipment reliability through regular maintenance and break-fix support. - Monitor and manage Data Center backup power, including UPS maintenance and generator reliability. - Manage and monitor facility security systems - access controls, CCTV/camera systems, and fire suppression - issue facility access badges, and conduct physical security checks.
Service Desk & End-User Support - Serve as the first point of contact for end-user support requests received via phone, Microsoft Teams, and email; log, track, and resolve all work as tickets in the IT service desk system; and escalate unresolved issues to the appropriate tier. - Provide Tier 1 and Tier 2 support for laptops, desktops, and mobile devices (Windows, macOS, and iOS), and troubleshoot core business applications, including email, collaboration, file storage, and other line-of-business software. - Support printers and VPN clients, deliver remote and on-site issue resolution, and locate or remotely wipe lost or stolen devices. - Perform initial setup and imaging of laptops and desktops for new and replacement deployments. - Maintain and administer phone systems. - Maintain technical documentation, knowledge base articles, and standard operating procedures for recurring requests. Identity, Access & Security Operations - Manage the full user account lifecycle - creation, changes, and offboarding (session revocation, account disable, and mailbox transfer) - across Active Directory and multiple Microsoft 365 / Entra ID tenants, including hybrid environments. - Perform password and multi-factor authentication resets, and manage license, group, and distribution list assignments. - Review sign-in and user risk reports, remediate confirmed threats (forced password reset, session revocation), document dispositions, and escalate suspicious or unusual activity. - Create, oversee, and test security measures such as access authentication and disaster recovery, and support Information Security requirements and documentation. Endpoint, SaaS & Mobile Management - Manage endpoint devices through a mobile device management platform (e.g., Microsoft Intune), including enrollment, compliance remediation, application deployment, and secure wipe or retire at offboarding. - Administer the user lifecycle across third-party SaaS platforms, including provisioning, deactivation, and single sign-on access. - Provision and recycle corporate mobile lines, associate devices, maintain device and SIM records, and keep the mobile line inventory current.
qualifications:
1) VMware Enterprise version 7.5 or higher. They are currently running in 8x.
2) Storage Area Networking - setting up SAN's
3) Microsoft 365
4) SonicWall FireWalls
5) Will be doing some Service Desk work when required.
6) 24/7 on call including nights and weekends (rarely happens but need to be ok with it)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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