Sr. Citrix Engineer

ServiceNow Power User: Experience using ServiceNow for request fulfillment.
Modern Management: Familiarity with SCCM, Workspace ONE, or SysTrack.
Security: Experience with certificate management processes (Venafi preferred).
Leadership: Previous experience in a lead role or as a primary architect for large-scale enterprises.

Note to Recruiting Partners
Please include a brief summary in the "Comments" section or at the top of the resume detailing the scale of the environments the candidate has previously managed (e.g., number of concurrent users, number of server nodes, or-if healthcare-number of hospital beds).
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Work Schedule & Requirements
Location: Candidates must reside within a 45-mile radius of Willis Tower (Chicago) or 609 Main Street (Houston).
Onsite Policy: * First 8 Weeks: 2 days onsite (specific days TBD).
o Standard Schedule: 3 days onsite (Tuesday, Wednesday, and Thursday).
Hours: 8:00 AM 5:00 PM.

Position Overview
United Airlines is seeking a highly skilled Sr. Citrix Engineer to join our VDI Services team. As we continue to scale our global infrastructure, we need a self-motivated expert to help maintain, optimize, and innovate our virtual desktop environment. This role is perfect for someone who thrives in large-scale enterprise environments and possesses the "soft skills" to translate complex technical concepts for executive leadership.
The ideal candidate will not only manage the day-to-day health of our Citrix stack but will also play a key role in developing our 3 5 year technology roadmap and driving automation through ServiceNow integration.
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Key Responsibilities
Infrastructure Strategy: Design, build, and maintain Citrix solutions across an enterprise-scale environment. Contribute to the long-term architectural roadmap.
Automation & Integration: Lead initiatives to integrate ServiceNow with Citrix for automated VDI provisioning, alerting, and SSL certificate management (Venafi).
Image Management: Build and optimize VDI images for both general use and specialized high-performance team requirements across Windows 10 and 11.
System Performance: Proactively monitor and troubleshoot the Citrix stack (Studio, Director, StoreFront, NetScaler) to ensure maximum uptime and a seamless end-user experience.
Executive Communication: Interface with business stakeholders and executives to provide status updates, project milestones, and technical recommendations in non-technical terms.
Endpoint Management: Manage and optimize the connectivity between ChromeOS thin-client devices (Chromeboxes/Chromebooks) and Citrix DaaS to ensure a seamless experience for remote and contact center agents.
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Required Qualifications & Technical Skills
Experience: 5+ years of dedicated Citrix Engineering experience in a large-scale environment (e.g., 5,000+ seats, or major healthcare/aviation/finance sectors).
Citrix Mastery: Deep expertise in Citrix DaaS, Studio, Director, StoreFront, Workspace, and NetScaler/ADC configurations.
OS Expertise: Advanced proficiency in Windows 10/11 and Windows Server environments.
Core Networking: Solid understanding of TCP/IP, DNS, Firewalls, and Routers as they relate to VDI delivery.
Virtualization & Storage: Functional knowledge of VMware administration and SAN concepts.
Endpoints: Managed thin clients (like Igel, Dell, or HP) within a Citrix environment.
Soft Skills: Exceptional communication skills with the ability to "understand the audience"-moving seamlessly between deep technical dives and high-level business briefings.
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Preferred Qualifications
ServiceNow Power User: Experience using ServiceNow for request fulfillment.
Modern Management: Familiarity with SCCM, Workspace ONE, or SysTrack.
Security: Experience with certificate management processes (Venafi preferred).
Leadership: Previous experience in a lead role or as a primary architect for large-scale enterprises.