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Sr. Voice SME / Developer

Tech Mahindra (Americas) Inc.

Houston, Texas • Today

Easy Apply

Full-time

120000 - 130000

NEN Solution Engineering - Sr. Voice Engineer

Leidos

Remote • Today

Full-time

USD 107,900.00 - 195,050.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Hopper Inc.

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 250,000.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Hopper Inc.

Remote or Austin, Texas • Today

Full-time

Data Product Manager - Voice of Member

Photon

Remote • 8d ago

Easy Apply

Full-time

$120,000 - $140,000

Sr Software Developer

Boeing Employees Credit Union

Remote or Washington • Today

Full-time

USD 141,800.00 - 173,300.00 per year

Voice Engineer

Aerodyne Industries

Houston, Texas • Today

Full-time

USD 92,550.00 - 101,433.00 per year

Oracle Financial Specialist

Beacon Systems, Inc

Remote • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Lead Engineer - AI Agent Voice Experience

Cresta

Remote • Today

Full-time

USD 205,000.00 - 270,000.00 per year

Salesforce Solution Architect, Service Cloud Voice

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

Job Details

Skills

IVR
Contact Center
voice application development
Genesys
Amazon Connect

Summary

Voice SME / Developer

Location: Houston, TX (Onsite)

Key Responsibilities

Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI-powered Voice Bots for customer self-service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot-to-human escalation while passing on the relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call-flow, and voice-quality issues.
Monitor production IVR and voice-bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice-bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements.

Required Technical Skills

8+ years of experience in IVR, telephony, contact-center, or voice application development.
Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience in integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong debugging, troubleshooting, and production-support skills.

Preferred Skills

Experience with OpenAI or other LLM-based voice agents.
Experience with real-time/streaming audio, WebRTC, streaming ASR/TTS, and low-latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117699
Position Id: 9095926
Posted 19 hours ago

Fitment

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Contact the job poster

Vikrant Sharma

Recruiter @ Tech Mahindra (Americas) Inc.

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Similar Jobs

Technical Project Manager

Houston, Texas

•

Today

Location: Houston, TX (Onsite) Key Responsibilities Understand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording.Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier integrations, and voice infrastructure.Drive integrations with CRM, workforce management, customer-data platforms, authentication, and third-party CCaaS systems.Define APIs, technical requirements, dat

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Agentic AI Developer-Direct Hire (No sponsorship available)

Hybrid in Spring, Texas

•

3d ago

Job Title: Full Stack Software Engineer Work Location: The Woodlands, TX Education/Experience Required: 5 8 years of professional software development experience using .NET, C#, and Python Job Description : Our Client is seeking a Full Stack Software Engineer to build and support scalable enterprise applications, with a strong focus on backend services for conversational and voice AI.Applications consist of backend services, APIs, integrations, and modern web interfaces to deliver AI-powered an

Easy Apply

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Full Stack Software Engineer

The Woodlands, Texas

•

Today

Waste Connections is seeking a Full Stack Software Engineer to build and support scalable enterprise applications, with a strong focus on backend services for conversational and voice AI. Applications consist of backend services, APIs, integrations, and modern web interfaces to deliver AI-powered and customer-facing solutions. The ideal candidate is comfortable owning work end-to-end, from design through production and support. Key Responsibilities Design, build, and support cloud-native solutio

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Voice Engineer

Tennessee

•

Today

Voice Engineer Remote Full-time Join CDW as a Voice Engineer and become a crucial part of a dynamic healthcare environment, connecting patients to clinics through cutting-edge cloud communication platforms. In this role, you will design, configure, and maintain Cisco Webex Calling and Cisco Contact Center solutions across over 300 urgent care and specialty locations. Your expertise directly impacts patient access and experience, making this an opportunity to make a real difference in healthcare

Full-time

Depends on Experience

Job Details

Skills

IVR
Contact Center
voice application development
Genesys
Amazon Connect

Summary

Voice SME / Developer

Location: Houston, TX (Onsite)

Key Responsibilities

Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI-powered Voice Bots for customer self-service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot-to-human escalation while passing on the relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call-flow, and voice-quality issues.
Monitor production IVR and voice-bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice-bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements.

Required Technical Skills

8+ years of experience in IVR, telephony, contact-center, or voice application development.
Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience in integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong debugging, troubleshooting, and production-support skills.

Preferred Skills

Experience with OpenAI or other LLM-based voice agents.
Experience with real-time/streaming audio, WebRTC, streaming ASR/TTS, and low-latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.

Dice Id: 10117699
Position Id: 9095926
Posted 19 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Vikrant Sharma

Recruiter @ Tech Mahindra (Americas) Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Project Manager

Houston, Texas

•

Today

Easy Apply

Full-time

130000 - 140000

Agentic AI Developer-Direct Hire (No sponsorship available)

Hybrid in Spring, Texas

•

3d ago

Easy Apply

Full-time

Up to $125,000

Full Stack Software Engineer

The Woodlands, Texas

•

Today

Full-time

Voice Engineer

Tennessee

•

Today

Full-time

Depends on Experience