Search Jobs | Dice.com

5 results (2 new)

Group by company

Systems Administrator II

Judge Group, Inc.

Houston, Texas • Today

Contract

USD 50.00 - 53.57 per hour

Systems Administrator II - UNIX

Wake County Public School System

Remote or Cary, North Carolina • Today

Full-time

System Administrator II

Goldbelt Inc

Remote • Today

Full-time

USD 87,000.00 - 89,000.00 per year

Application Administrator II

University of Rochester

Remote • Today

Full-time

USD 64,200.00 - 96,200.00 per year

Tech Admin. II - IT Support

Ledgent Technology

Remote or Hybrid • Today

Easy Apply

Contract

$30.00 - $35.00 per hour

Judge Group, Inc.

Job Details

Skills

End-user Training
Technical Support
Network
Computer Hardware
Leadership
Issue Tracking
Project Coordination
Inventory
Training
Continuous Improvement
Research
Documentation
Process Improvement
Cisco Unified Communications Manager
Cisco Unity
Voicemail
Telecommunications
Telephony
Unified Communications
Cisco
Microsoft Office
Microsoft Excel
Microsoft Outlook
Soft Skills
Customer Service
Communication
Management
Collaboration
Interfaces
Artificial Intelligence
Privacy
Marketing

End-user Training
Technical Support
Network
Computer Hardware
Leadership
Issue Tracking
Project Coordination
Inventory
Training
Continuous Improvement
Research
Documentation
Process Improvement
Cisco Unified Communications Manager
Cisco Unity
Voicemail
Telecommunications
Telephony
Unified Communications
Cisco
Microsoft Office
Microsoft Excel
Microsoft Outlook
Soft Skills
Customer Service
Communication
Management
Collaboration
Interfaces
Artificial Intelligence
Privacy
Marketing

Summary

Location: Houston, TX Salary: $50.00 USD Hourly - $53.57 USD Hourly Description:
What This Role Does

The Telecom Specialist is responsible for supporting and maintaining the company's phone, voicemail, unified communications, and contact center systems. They ensure employees and customer service teams have reliable communication tools and help troubleshoot technical issues.

This position is a blend of:

Telecom administration
Technical support
Contact center support
Vendor coordination
End-user training
Basic AI tool utilization

Key Responsibilities
Telecom & Unified Communications

Administer and support phone systems.
Manage employee phone accounts, extensions, and permissions.
Handle adds, moves, and changes for telecom services.
Support Cisco Unified Communications Manager (CUCM/Cisco Call Manager).

Voicemail Administration

Manage Cisco Unity voicemail.
Create and maintain mailboxes and call handlers.
Troubleshoot voicemail issues.

Contact Center Support

Administer NICE CXone.
Manage user accounts and profiles.
Support contact center users and troubleshoot issues.

Troubleshooting & User Support

Resolve telephony, network, software, hardware, and user issues.
Support executives, leadership teams, and employees.
Document incidents and service requests in the ticketing system.

Vendor & Project Coordination

Work with telecom vendors and service providers.
Assist with telecom-related projects and maintenance activities.
Manage telecom equipment inventory and deployments.

Training & Improvement

Train users on telecom and contact center technologies.
Support continuous improvement efforts.
Utilize AI tools for troubleshooting, research, documentation, and process improvement.
Stay updated on AI and automation technologies.

Required Qualifications
Education

Associate degree, technical certification, trade school education, or equivalent experience.

Required Technical Skills

Cisco Unified Communications Manager (CUCM)
Cisco Call Manager
Cisco Unity Voicemail
NICE CXone
Telecom/Telephony Support
Unified Communications
Contact Center Technologies
Basic Cisco Networking
Microsoft Office Suite (Excel, Word, Outlook, Teams)

Soft Skills

Strong troubleshooting ability
Customer service orientation
Excellent communication skills
Ability to manage multiple priorities
Team collaboration
Ability to work independently

AI Requirements

Basic understanding of AI tools and interfaces
Desire to learn AI technologies and automation

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1147903
Posted 20 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Irvine, California

•

Today

Location: Irvine, CA Salary: $50.00 USD Hourly - $60.00 USD Hourly Description: Our client is currently seeking a Global Network Unified Communication Engineer IV Work Location: Irvine, CA Additional Work Locations: Irving, TX and Basking Ridge, NJ This role manages technical and specialized administrative tasks for complex collaboration tools used throughout our global company, including Webex, Zoom, Google Workspace, Microsoft Teams, and Cisco Unified Communication solutions. In addition,

Contract

USD 50.00 - 60.00 per hour

Global Network Unified Communication Engineer IV

Tustin, California

•

Today

Location: Tustin, CA Salary: $55.00 USD Hourly - $60.00 USD Hourly Description: Responsibilities: This role manages technical and specialized administrative tasks for complex collaboration tools used throughout our global company, including Webex, Zoom, Google Workspace, Microsoft Teams, and Cisco Unified Communication solutions. In addition, expertise in the design and support of audio video solutions such as Crestron, Biamp, Amplifier/speakers and, Sennheiser microphones, The individual in

Contract

USD 55.00 - 60.00 per hour

Global Network Unified Communication Engineer IV

Tustin, California

•

Today

Location: Tustin, CA Salary: $65.00 USD Hourly - $70.00 USD Hourly Description: Our client is currently seeking a Global Network Unified Communication Engineer IV [ Additional Description ] Work Location: Irvine, CA Additional Work Locations: Irving, TX and Basking Ridge, NJ This role manages technical and specialized administrative tasks for complex collaboration tools used throughout our global company, including Webex, Zoom, Google Workspace, Microsoft Teams, and Cisco Unified Communica

Contract

USD 65.00 - 70.00 per hour