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Technical Support Engineer (FTPC)

Unicorn Technologies LLC

Huntsville, Alabama • Today

Easy Apply

Third Party, Contract

60 - 65

Job Details

Skills

FOCUS
Collaboration
Computer Networking
Communication
Conflict Resolution
IT Infrastructure
Technical Support
Technical Writing
Training
Project Management
Attention To Detail
Computer Science
Management
Problem Solving
User Guides

Summary

Job Title: Technical Support Engineer (FTPC)

Location: San Antonio, TX, Huntsville, AL

Summary:

We are seeking a highly skilled Technical Support Engineer with a strong background in Rockwell Factory Talk Production Centre (FTPC). The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of FTPC systems, and troubleshooting any issues that may arise. This role requires a proactive approach to problem-solving and a deep understanding of FTPC functionalities.

Responsibilities:

Provide technical support for Rockwell Factory Talk Production Centre (FTPC) toclients and internal teams.
Diagnose and resolve technical issues related to FTPC, ensuring minimal downtimefor clients.
Collaborate with cross-functional teams to implement solutions and improve systemperformance.
Conduct training sessions for clients on FTPC functionalities and best practices.
Document technical processes, solutions, and client interactions for futurereference.
Stay updated on the latest FTPC features and industry trends to provide informedsupport.
Assist in the development of support materials and user guides for FTPC.
Participate in regular team meetings to discuss ongoing projects and supportchallenges.

Mandatory Skills:

Strong expertise in Rockwell Factory Talk Production Centre (FTPC) is adeal-breaker.
Proven experience in technical support or a related field.
Excellent problem-solving skills and attention to detail.
Strong communication skills, both verbal and written.
Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

Experience with other Rockwell Automation products.
Familiarity with industrial automation and control systems.
Knowledge of networking and IT infrastructure.
Experience in creating technical documentation and user manuals.
Project management experience is a plus.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.
5-7 years of experience in technical support, with a focus on FTPC.
Relevant certifications in Rockwell Automation or related technologies are a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10501706
Position Id: 9132665
Posted 10 hours ago

Fitment

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Gouthami Kintali

Recruiter @ Unicorn Technologies LLC

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Remote

•

Today

Job Title Technical Support Engineer (New England) Job Description Technical Support Engineer (New England) Support a critical hospital customer by providing first-line technical assistance, ensuring system stability, and helping deliver exceptional service for mission-critical healthcare technology environments. Your role: Provide first-line technical support within (PACS) Picture Archiving and Communication Systems, troubleshooting and resolving customer issues to ensure high levels of cus

Full-time

Technical Support Specialist - Industrial Automation

Ohio

•

Today

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to

Full-time

USD 41,631.43 - 59,473.47 per year

Network & Desk Technician

Nashville, Tennessee

•

Today

Job Description POSITION SUMMARY Educate users regarding procedures for securing Personal Identifiable Information (PII). Train or instruct users in the proper use of hardware or software. Develop training materials and procedures related to the proper use of hardware and software. Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment. Provide technical guidance and recommendations to resolve business problems. An

Full-time

USD 25.50 - 25.50 per hour

IT Specialist

Mt. Juliet, Tennessee

•

Today

Powerex-Iwata Air Technology Inc. As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Come join Powerex, an industry leading provider of oil free compressed air and vacuum

Full-time

Job Details

Skills

FOCUS
Collaboration
Computer Networking
Communication
Conflict Resolution
IT Infrastructure
Technical Support
Technical Writing
Training
Project Management
Attention To Detail
Computer Science
Management
Problem Solving
User Guides

Summary

Job Title: Technical Support Engineer (FTPC)

Location: San Antonio, TX, Huntsville, AL

Summary:

Responsibilities:

Provide technical support for Rockwell Factory Talk Production Centre (FTPC) toclients and internal teams.
Diagnose and resolve technical issues related to FTPC, ensuring minimal downtimefor clients.
Collaborate with cross-functional teams to implement solutions and improve systemperformance.
Conduct training sessions for clients on FTPC functionalities and best practices.
Document technical processes, solutions, and client interactions for futurereference.
Stay updated on the latest FTPC features and industry trends to provide informedsupport.
Assist in the development of support materials and user guides for FTPC.
Participate in regular team meetings to discuss ongoing projects and supportchallenges.

Mandatory Skills:

Strong expertise in Rockwell Factory Talk Production Centre (FTPC) is adeal-breaker.
Proven experience in technical support or a related field.
Excellent problem-solving skills and attention to detail.
Strong communication skills, both verbal and written.
Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

Experience with other Rockwell Automation products.
Familiarity with industrial automation and control systems.
Knowledge of networking and IT infrastructure.
Experience in creating technical documentation and user manuals.
Project management experience is a plus.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.
5-7 years of experience in technical support, with a focus on FTPC.
Relevant certifications in Rockwell Automation or related technologies are a plus.

Dice Id: 10501706
Position Id: 9132665
Posted 10 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Gouthami Kintali

Recruiter @ Unicorn Technologies LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Full-time

Technical Support Specialist - Industrial Automation

Ohio

•

Today

Full-time

USD 41,631.43 - 59,473.47 per year

Network & Desk Technician

Nashville, Tennessee

•

Today

Full-time

USD 25.50 - 25.50 per hour

IT Specialist

Mt. Juliet, Tennessee

•

Today

Full-time

Technical Support Engineer (FTPC)

Skills

Summary

Dice Job Match Score™

Gouthami Kintali

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Technical Support Engineer (FTPC)

Job Details

Skills

Summary

Dice Job Match Score™

Gouthami Kintali

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