Unicorn Technologies LLC
Unicorn Technologies LLC

Technical Support Engineer (FTPC)

Huntsville, AL, US • Posted 9 hours ago • Updated 9 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
1 Year
No Travel Required
On-site
$60 - $65/hr
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • FOCUS
  • Collaboration
  • Computer Networking
  • Communication
  • Conflict Resolution
  • IT Infrastructure
  • Technical Support
  • Technical Writing
  • Training
  • Project Management
  • Attention To Detail
  • Computer Science
  • Management
  • Problem Solving
  • User Guides

Summary

Job Title: Technical Support Engineer (FTPC)

Location: San Antonio, TX, Huntsville, AL

Summary:

We are seeking a highly skilled Technical Support Engineer with a strong background in Rockwell Factory Talk Production Centre (FTPC). The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of FTPC systems, and troubleshooting any issues that may arise. This role requires a proactive approach to problem-solving and a deep understanding of FTPC functionalities.

Responsibilities:

  • Provide technical support for Rockwell Factory Talk Production Centre (FTPC) toclients and internal teams.
  • Diagnose and resolve technical issues related to FTPC, ensuring minimal downtimefor clients.
  • Collaborate with cross-functional teams to implement solutions and improve systemperformance.
  • Conduct training sessions for clients on FTPC functionalities and best practices.
  • Document technical processes, solutions, and client interactions for futurereference.
  • Stay updated on the latest FTPC features and industry trends to provide informedsupport.
  • Assist in the development of support materials and user guides for FTPC.
  • Participate in regular team meetings to discuss ongoing projects and supportchallenges.

Mandatory Skills:

  • Strong expertise in Rockwell Factory Talk Production Centre (FTPC) is adeal-breaker.
  • Proven experience in technical support or a related field.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

  • Experience with other Rockwell Automation products.
  • Familiarity with industrial automation and control systems.
  • Knowledge of networking and IT infrastructure.
  • Experience in creating technical documentation and user manuals.
  • Project management experience is a plus.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5-7 years of experience in technical support, with a focus on FTPC.
  • Relevant certifications in Rockwell Automation or related technologies are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10501706
  • Position Id: 9132665
  • Posted 9 hours ago
Contact the job poster
GK

Gouthami Kintali

Recruiter @ Unicorn Technologies LLC

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Unicorn Technologies LLC in Huntsville, AL