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Job Details

Skills

Printing
IT Management
Laptop
Software Packaging
Onboarding
Multi-factor Authentication
Access Control
Wireless Communication
Remote Access
Inventory
Shipping
Documentation
Technical Support
Microsoft Windows
OS X
Microsoft Office
Computer Hardware
Printers
Computer Networking
Customer Service
Communication
Organizational Skills
CompTIA
Health Care
Sales
Distribution
Accessibility
Endevor
Recruiting

Summary

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

Collaborative work environment with highly engaged employees
Market competitive compensation and benefits plan, including LTD & Insurance
RRSP with a company match
Annual Employee Appreciation Week
Paid vacation and personal days
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Employee referral program
Recognition programs
Social activities
And much more...

Job Description Summary

This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More complex troubleshooting, non-standard configurations, infrastructure changes and technical project work are escalated to senior support or specialist teams.

Job Description

Responsibilities:

Provide first-line employee support for common hardware, software, email, printing and peripheral issues, using approved troubleshooting procedures.
Log, categorize and prioritize support tickets, document actions taken, communicate progress to IT leadership, and confirm resolution with users.
Prepare and deploy standard laptops, desktops and peripherals, applying approved images, software packages and configuration checklists.
Support employee onboarding, transfers and departures, completing equipment setup, collection and approved access requests.
Perform password resets, account unlocks and basic multifactor authentication assistance, following identity-verification procedures and access controls.
Conduct basic connectivity checks for wired networks, Wi-Fi and remote access, escalating issues requiring infrastructure investigation or configuration changes.
Install approved software and perform routine endpoint maintenance, following established procedures and escalating exceptions or failures.
Maintain equipment inventory and assignment records, coordinate shipping and returns, and prepare recovered devices for approved reuse or disposal.
Assist with device refreshes, office moves and technology rollouts, completing equipment preparation, distribution and checklist-based validation under senior IT direction.
Provide basic user guidance and maintain support documentation, recording common solutions and helping employees use supported technology.
Recognize and promptly escalate complex incidents and suspected security issues, providing clear details of symptoms, business impact and troubleshooting completed.

Qualifications:

IT diploma, relevant coursework or equivalent hands-on experience; well suited to a recent graduate or a candidate with 0-2 years of IT support experience.
Working knowledge of Windows, macOS, Microsoft 365, computer hardware, printers and core networking concepts.
Excellent customer service, communication, troubleshooting and organizational skills.
Ability to follow procedures, document work accurately and recognize when an issue needs to be escalated.
CompTIA A+ or an equivalent foundational certification is considered an asset.

The anticipated salary range for this position:

$47,300.00 - $70,900.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116711
Position Id: R2622624
Posted 4 hours ago

Company Info

About Medline Industries, LP

Information Technology at Medline

Medline Industries, LP is the leading nationwide supplier of medical, surgical, and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices and homes care/hospice settings.

Information Technology (IT) at Medline encompasses all our technology focused roles within a 650+ employee division. IT is a driving force behind Medline’s applications, security, systems support and more. Our employees take a customer-focused approach to understand the business’ requirements and translate that into a tech-based solution.

Medline's Information Technology department works to provide the company and its employees with the best technology infrastructure, support, development, procurement, services, and technology innovation management. Primary focus areas include multi-tier help desk support, data protection and security, project management and development, eCommerce development, software and hardware procurement and maintenance, and network infrastructure management.

Areas of Focus:

• Cybersecurity: Security Analyst, Cloud Security Engineer

• Infrastructure: Database Administrator, Linux/System Administrator, Cloud Engineer

• Applications (SAP, Manufacturing, WMS): Systems Analysts (SAP), Developers (.NET, Java)

• E-Commerce: Developers (UI/Java), QA/Software Testing, DevOps, Business Systems Analysts

• Automation/Business Intelligence: Automation Engineers, Data Scientists, Data Engineer, BI Developers, BI Systems Administrators

• Architecture, PMO, Information Governance: Architects (Applications, Solutions, Enterprise), Project Managers

Job Details

Skills

Printing
IT Management
Laptop
Software Packaging
Onboarding
Multi-factor Authentication
Access Control
Wireless Communication
Remote Access
Inventory
Shipping
Documentation
Technical Support
Microsoft Windows
OS X
Microsoft Office
Computer Hardware
Printers
Computer Networking
Customer Service
Communication
Organizational Skills
CompTIA
Health Care
Sales
Distribution
Accessibility
Endevor
Recruiting

Summary

Collaborative work environment with highly engaged employees
Market competitive compensation and benefits plan, including LTD & Insurance
RRSP with a company match
Annual Employee Appreciation Week
Paid vacation and personal days
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Employee referral program
Recognition programs
Social activities
And much more...

Provide first-line employee support for common hardware, software, email, printing and peripheral issues, using approved troubleshooting procedures.
Log, categorize and prioritize support tickets, document actions taken, communicate progress to IT leadership, and confirm resolution with users.
Prepare and deploy standard laptops, desktops and peripherals, applying approved images, software packages and configuration checklists.
Support employee onboarding, transfers and departures, completing equipment setup, collection and approved access requests.
Perform password resets, account unlocks and basic multifactor authentication assistance, following identity-verification procedures and access controls.
Conduct basic connectivity checks for wired networks, Wi-Fi and remote access, escalating issues requiring infrastructure investigation or configuration changes.
Install approved software and perform routine endpoint maintenance, following established procedures and escalating exceptions or failures.
Maintain equipment inventory and assignment records, coordinate shipping and returns, and prepare recovered devices for approved reuse or disposal.
Assist with device refreshes, office moves and technology rollouts, completing equipment preparation, distribution and checklist-based validation under senior IT direction.
Provide basic user guidance and maintain support documentation, recording common solutions and helping employees use supported technology.
Recognize and promptly escalate complex incidents and suspected security issues, providing clear details of symptoms, business impact and troubleshooting completed.

Qualifications:

IT diploma, relevant coursework or equivalent hands-on experience; well suited to a recent graduate or a candidate with 0-2 years of IT support experience.
Working knowledge of Windows, macOS, Microsoft 365, computer hardware, printers and core networking concepts.
Excellent customer service, communication, troubleshooting and organizational skills.
Ability to follow procedures, document work accurately and recognize when an issue needs to be escalated.
CompTIA A+ or an equivalent foundational certification is considered an asset.

Dice Id: 10116711
Position Id: R2622624
Posted 4 hours ago

Company Info

About Medline Industries, LP

Information Technology at Medline

Areas of Focus:

• Cybersecurity: Security Analyst, Cloud Security Engineer

• Infrastructure: Database Administrator, Linux/System Administrator, Cloud Engineer

• Applications (SAP, Manufacturing, WMS): Systems Analysts (SAP), Developers (.NET, Java)

• E-Commerce: Developers (UI/Java), QA/Software Testing, DevOps, Business Systems Analysts

• Automation/Business Intelligence: Automation Engineers, Data Scientists, Data Engineer, BI Developers, BI Systems Administrators

• Architecture, PMO, Information Governance: Architects (Applications, Solutions, Enterprise), Project Managers

Senior Systems Analyst - Logistics Automation & Platform Services

Hybrid in Northbrook, Illinois

•

Today

Job Summary The Senior Systems Analyst is responsible for the platforms, integrations, and vendor relationships that keep material handling equipment (MHE) and warehouse automation systems running across our distribution network. This role sits on the IT side of the IT/OT boundary and is responsible for the servers, interfaces, monitoring, and support model beneath warehouse control and execution systems, serving as the primary escalation point to MHE vendors when a fault sits below the softwar

Full-time

USD 101,000.00 - 152,000.00 per year

IT Support Tech I

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Summary

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IT Support Tech I

Medline Industries, LP

Job Details

Skills

Summary

Company Info

About Medline Industries, LP

Dice Job Match Score™

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