Search Jobs | Dice.com

2 results (1 new)

Group by company

Linux Production Support Engineer (L3)

Simple Solutions

Hybrid in Alpharetta, Georgia • Today

Easy Apply

Contract, Third Party

$60 - $65

Control-M Support & Maintenance Engineer (L2/L3)

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 55.19 - 65.20 per hour

Job Details

Skills

Linux
Python
shell
ServiceNow
ITIL
Production Support
Linux Production Support
Unix
SAN
NAS
infrastructure
24/7 support
WORM
storage technologies
networking
databases
SQL
Archiving
Computer Networking
Relational Databases
Storage

Summary

Position: Archive Production Support Engineer
Location: Alpharetta, GA & Montreal (Hybrid)

Employment type: Contract position

We are looking for a Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.

Production Support Engineer Linux/Unix (On-Prem, 24/7 Environment). We re searching for an experienced Level 3 (L3) production support engineer who can quickly learn system architecture, troubleshoot complex issues, keep the platform stable, and find ways to automate operational work.

Core requirements

Strong Linux/Unix administration and troubleshooting
Python scripting and automation experience
Shell scripting knowledge
Understanding of servers, storage, networking, and infrastructure dependencies
Experience supporting production environments and resolving incidents
Ability to understand system architecture and work independently
Interest in using AI tools to improve automation and operational efficiency

Key flexibility points

Not a developer role: Candidates don t need to be hands-on software developers. Someone who knows the environment and can use scripting and AI tools to automate processes will add significant value.
Python vs. shell: Python is preferred, but strong shell-based automation will also be considered.
Experience: The spec says 7 years, but that isn t a hard requirement. Candidates with 5 6 years and the right technical depth are welcome.
Storage: No specific vendor or platform required. Candidates should understand core concepts (SAN, NAS, WORM) and how storage integrates with servers and applications.
Industry: Financial services experience is not required. Background in compliance archiving, records management, WORM storage, or retention schedules is a plus, not a prerequisite. We re prioritizing strong infrastructure fundamentals, so candidates from other
industries are encouraged.

Responsibilities

Support production systems and resolve incidents
Troubleshoot infrastructure and application issues
Maintain system stability and availability
Participate in on-call rotations
Build scripts and automation to improve efficiency
Identify opportunities to use AI tools to reduce manual effort The on-prem environment has plenty of room to improve processes, so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.

On-call and weekends

24/7 support is required for this business-critical platform.
The team currently has three dedicated resources and plans to add two more. Once at five, weekend on-call will rotate, roughly one weekend per month per person.
Weekend work is typically incident-driven, not scheduled.
There is no formal comp-time policy. The manager handles it case by case. After a major weekend outage (e.g., 5 10 hours), time off during the week is typically flexible. Minor issues (~30 minutes) generally don t earn additional time off.
The team is flexible and doesn t micromanage daily schedules. Team and interview process
The role sits on a small, dedicated support squad within a larger engineering organization (roughly 7 8 people).
The direct manager is based in Montreal.
The manager s team conducts initial interviews. The hiring manager conducts the final technical interview and assessment. Ideal background: Linux/Unix infrastructure and production support, with knowledge of servers, storage, networking, and automation.

Responsibilities

What You ll Do

Support and troubleshoot mission-critical applications and infrastructure
Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices
Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys
Improve and evolve the archive process, including documentation, best practices, tracking, and scoping

What You ll Bring

7+ years of experience in Linux environments, especially file systems
Good understanding of networking, storage technologies (WORM), and infrastructure
Strong analytical and application troubleshooting skills
Very good Python and shell scripting and programming skills
Experience with relational databases and SQL (e.g., IBM DB2)
Experience with ServiceNow, Jira, and Confluence
Experience with change, incident, and problem management
Experience with SDLC and code review
Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk
Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment
Ability to work independently and handle sensitive, confidential information

Nice to Have

Experience with record archive, document management, or report delivery systems
Exceptional written and verbal communication skills
Solid ITIL knowledge, with experience implementing and following ITIL guidelines
Experience with cloud-based platforms
Experience working with regulatory, compliance, or litigation groups
Vendor management experience, including working with vendor operations teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91070970
Position Id: 9113830
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Tarun Suthar

Senior Technical Recruiter @ Simple Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Linux Support Engineer

Hybrid in Alpharetta, Georgia

•

Today

Job Title: Archive Production Support Engineer Location: Alpharetta GA Hybrid 3 days Duration: 12 Months Expected Additional job information We need a Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems. Our client is seeking an experienced, proactive systems support engineer to join a team that manages archive solutions for electronic documents, meeting legal and regulatory oblig

Easy Apply

Full-time, Third Party

Depends on Experience

Archive Production Support Engineer- Hybird 3 days

Hybrid in Alpharetta, Georgia

•

Today

Archive Production Support Engineer Our client is seeking an experienced, proactive systems support engineer to join a team that manages archive solutions for electronic documents, meeting legal and regulatory obligations. You ll bring a strong background supporting mission-critical applications. These systems have real-time business dependencies and run on cloud and on-premises infrastructure in a mixed UNIX and Windows environment. You ll work in an agile squad with mixed skill sets as an equa

Contract

60-70/hr

Administrator, Systems Engineering

Atlanta, Georgia

•

Today

Job Description Job Purpose The Systems Administrator is responsible for maintaining the availability, security, and performance of Windows and Linux systems in both production and non-production environments. This role focuses on troubleshooting, resolving system performance and availability issues, and ensuring a reliable and secure environment. The Systems Administrator also assists in automating common tasks to improve operational efficiency. This position requires effective collaboration

Full-time

Staff Enterprise Application Engineer

Remote

•

8d ago

Role Summary This position serves as a technical lead for enterprise applications supporting systems engineering and engineering operations. The role involves building, deploying, integrating, and maintaining critical engineering software solutions that enhance safety, quality, delivery, and cost efficiency. Collaborating closely with systems engineers and program teams, the individual will ensure the delivery of reliable, secure, and scalable applications, while driving continuous improvement a

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Linux
Python
shell
ServiceNow
ITIL
Production Support
Linux Production Support
Unix
SAN
NAS
infrastructure
24/7 support
WORM
storage technologies
networking
databases
SQL
Archiving
Computer Networking
Relational Databases
Storage

Summary

Position: Archive Production Support Engineer
Location: Alpharetta, GA & Montreal (Hybrid)

Employment type: Contract position

We are looking for a Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.

Core requirements

Strong Linux/Unix administration and troubleshooting
Python scripting and automation experience
Shell scripting knowledge
Understanding of servers, storage, networking, and infrastructure dependencies
Experience supporting production environments and resolving incidents
Ability to understand system architecture and work independently
Interest in using AI tools to improve automation and operational efficiency

Key flexibility points

Not a developer role: Candidates don t need to be hands-on software developers. Someone who knows the environment and can use scripting and AI tools to automate processes will add significant value.
Python vs. shell: Python is preferred, but strong shell-based automation will also be considered.
Experience: The spec says 7 years, but that isn t a hard requirement. Candidates with 5 6 years and the right technical depth are welcome.
Storage: No specific vendor or platform required. Candidates should understand core concepts (SAN, NAS, WORM) and how storage integrates with servers and applications.
Industry: Financial services experience is not required. Background in compliance archiving, records management, WORM storage, or retention schedules is a plus, not a prerequisite. We re prioritizing strong infrastructure fundamentals, so candidates from other
industries are encouraged.

Responsibilities

Support production systems and resolve incidents
Troubleshoot infrastructure and application issues
Maintain system stability and availability
Participate in on-call rotations
Build scripts and automation to improve efficiency
Identify opportunities to use AI tools to reduce manual effort The on-prem environment has plenty of room to improve processes, so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.

On-call and weekends

24/7 support is required for this business-critical platform.
The team currently has three dedicated resources and plans to add two more. Once at five, weekend on-call will rotate, roughly one weekend per month per person.
Weekend work is typically incident-driven, not scheduled.
There is no formal comp-time policy. The manager handles it case by case. After a major weekend outage (e.g., 5 10 hours), time off during the week is typically flexible. Minor issues (~30 minutes) generally don t earn additional time off.
The team is flexible and doesn t micromanage daily schedules. Team and interview process
The role sits on a small, dedicated support squad within a larger engineering organization (roughly 7 8 people).
The direct manager is based in Montreal.
The manager s team conducts initial interviews. The hiring manager conducts the final technical interview and assessment. Ideal background: Linux/Unix infrastructure and production support, with knowledge of servers, storage, networking, and automation.

Responsibilities

What You ll Do

Support and troubleshoot mission-critical applications and infrastructure
Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices
Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys
Improve and evolve the archive process, including documentation, best practices, tracking, and scoping

What You ll Bring

7+ years of experience in Linux environments, especially file systems
Good understanding of networking, storage technologies (WORM), and infrastructure
Strong analytical and application troubleshooting skills
Very good Python and shell scripting and programming skills
Experience with relational databases and SQL (e.g., IBM DB2)
Experience with ServiceNow, Jira, and Confluence
Experience with change, incident, and problem management
Experience with SDLC and code review
Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk
Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment
Ability to work independently and handle sensitive, confidential information

Nice to Have

Experience with record archive, document management, or report delivery systems
Exceptional written and verbal communication skills
Solid ITIL knowledge, with experience implementing and following ITIL guidelines
Experience with cloud-based platforms
Experience working with regulatory, compliance, or litigation groups
Vendor management experience, including working with vendor operations teams

Dice Id: 91070970
Position Id: 9113830
Posted 5 hours ago

Fitment