Focus Areas:
Azure/Google Cloud Platform networking, routing, NAT, DNS, Application Gateway, AKS, Zscaler, XDR/NDR, firewall validation, and security remediation.
Key Work Areas
· Azure Application Gateway v1 to v2 migration
· Zscaler rollout, onboarding, and remediation
· Cisco XDR/NDR deployment and operational support
· Azure IP renumbering initiatives
· AKS/Kubernetes network migration and optimization
· Firewall, NAT, DNS, routing, peering, and public IP validation
· Multi-cloud network and security support across Azure, Google Cloud Platform, and AWS
· Splunk and DLP traffic-path validation
· Payment platform and customer connectivity validation
· Development of runbooks, implementation plans, rollback plans, and operational documentation
Responsibilities
· Execute assigned network and security remediation activities.
· Validate cloud networking changes before, during, and after implementation.
· Troubleshoot production network and connectivity issues across cloud environments.
· Review and validate firewall policies, NAT gateways, routing tables, DNS configurations, load balancers, and network peering.
· Support cloud migration, deployment, and cutover activities.
· Prepare and review change requests, implementation procedures, rollback plans, and risk assessments.
· Identify dependencies, operational risks, and process gaps, and document mitigation strategies.
· Support incident investigations, post-incident reviews, and service restoration efforts.
· Improve network visibility, monitoring, operational readiness, and runbook quality.
· Provide regular status updates, including progress, risks, dependencies, and blockers.
Required Skills
· Strong hands-on experience with Azure networking services.
· Good understanding of Google Cloud Platform and AWS networking concepts and architectures.
· Experience with firewalls, routing, NAT, DNS, load balancers, SSL/TLS certificates, and network security controls.
· Experience with Kubernetes networking, preferably AKS and/or GKE.
· Experience with Zscaler or comparable cloud security and proxy solutions.
· Strong troubleshooting skills for production network and connectivity issues.
· Familiarity with ServiceNow change, incident, and problem management processes.
· Strong written and verbal communication skills, with the ability to create clear technical documentation.
Preferred Skills
· Experience with Cisco XDR and/or NDR solutions.
· Experience with observability and monitoring platforms such as Splunk, Datadog, or Grafana.
· Experience with Infrastructure as Code (IaC) tools such as Terraform.
· Experience supporting payments, PCI-regulated environments, retail, hospitality, or restaurant technology platforms.
· Experience leading or supporting large-scale migrations, IP renumbering projects, network transformations, or cloud security remediation initiatives.
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