*NOTE: W2 ONLY - HYBRID in Atlanta, GA
*NOTE: W2 ONLY - HYBRID in Atlanta, GA
*NOTE: W2 ONLY - HYBRID in Atlanta, GA
Minimum Qualifications: Bachelor’s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
• PowerShell Scripting is preferred.
Preferred Skills Knowledge of, and ability to demonstrate:
• Command of comprehensive inventory management principles.
• Strong verbal and written communication skills.
Excellent customer service skills and soft skills.
• Prioritizing and assigning work.
• Administration of Azure, Azure Admin Portal, with proficiency in PowerShell
• Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems.
Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).
• Analyzing processes, information, and data- to help provide and recommend solutions.
Create and update documentation and knowledge articles.
Preferred Qualifications:
• Experience in basic Network troubleshooting, diagnostic, and repair.
• Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc.
• Security and patch management experience desired.
• Experience with ServiceNow Ticketing system.
• Windows 11 Operating System experience.
• Microsoft M365 support Experience
M365 Copilot/ Copilot Chat /Teams Administration
• Microsoft Intune, Endpoint Configuration Manager
• Technical Skills:
Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.)
Microsoft Intune, Endpoint Configuration Manager
• Strong hands-on experience in hardware and software infrastructure tools
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.
• Understanding of daily operations and delivery processes
• Application / software installation and troubleshooting
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools
• Windows System administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.
• Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.
• Understanding of Microsoft Active Directory 2012 of later, and networking topology
• Strong knowledge of server and network equipment
