Jr Analyst

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

Job Title: Jr Analyst
Location: Atlanta, GA

Position Summary:

The Junior Production Support Analyst supports business-critical fixed income and capital markets applications. The analyst works with business users, technology teams, and third-party vendors to monitor application health, investigate incidents, communicate status, and help maintain reliable production services. This is an entry-level opportunity for a candidate interested in developing experience in production support, financial technology, application troubleshooting, and capital markets.

Key Responsibilities

·        Monitor production applications, interfaces, scheduled processes, and system alerts.

·        Triage incidents and service requests based on severity and business impact.

·        Perform initial troubleshooting of application, data, batch-processing, and connectivity issues.

·        Escalate issues to the appropriate internal team or application vendor and help coordinate resolution.

·        Provide clear and timely status updates during incidents.

·        Assist with incident and change management activities.

·        Support the Fixed Income Sales and Trading teammates.

·        Document troubleshooting steps, support procedures, known errors, and incident resolutions.

·        Support implementation activities and perform post-change validation.

·        Develop knowledge of fixed income products, trading workflows, and regulatory reporting requirements.

Minimum Qualifications

·        Foundational understanding of software applications, information systems, or production support concepts.

·        Basic SQL knowledge, including SELECT statements, filters, and joins.

·        Strong analytical and problem-solving skills.

·        Ability to analyze issues methodically and distinguish symptoms from underlying causes.

·        Strong verbal and written communication skills.

·        Ability to work calmly and effectively during time-sensitive situations.

·        Willingness to learn financial products, production support processes, and enterprise technology tools.

·        Bachelor's degree in Computer Science, Information Systems, Finance, Business Technology, or a related discipline, or equivalent education, training, or relevant experience.

·        Zero to three years of relevant experience.

Preferred Qualifications

·        Basic understanding of fixed income products, including government bonds, corporate bonds, municipal securities, and money market instruments.

·        Familiarity with trade capture, confirmation, and settlement processes.

·        Exposure to front-office trading environments or other time-sensitive business operations.

·        Familiarity with financial technology platforms such as Bloomberg, Broadridge Impact, or Tradeweb.

·        Awareness of regulatory reporting requirements such as TRACE and MSRB reporting.

·        Exposure to incident, problem, change, or major incident management processes.

·        Experience with ServiceNow or another IT service management platform.

·        Basic understanding of DNS, ports, firewalls, IP addressing, and network connectivity.

·        Familiarity with Python, PowerShell, or shell scripting.

·        Previous exposure to a production support environment or vendor-supported application.

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.