Application migration experience is mandatory, with experience supporting and coordinating application migration programs.
Role Summary
We are looking for an experienced PMO / Scrum Master to support a large-scale migration program. The candidate will be responsible for Agile/Scrum coordination, project governance, operational tracking, executive reporting, data analysis, process management, and stakeholder communication.
The ideal candidate should be hands-on with Jira and Excel, comfortable working with large datasets and multiple project teams, and capable of independently driving follow-ups, escalations, reporting, and closure of critical program actions.
Key Responsibilities
1. Scrum Master & Agile Delivery Management
- Facilitate Agile/Scrum ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Track sprint progress, deliverables, dependencies, blockers, risks, and action items.
- Work closely with project managers, technical teams, product owners, and business stakeholders to ensure timely completion of commitments.
- Proactively identify delivery impediments and coordinate with relevant stakeholders for resolution.
- Maintain strong governance around sprint commitments and pending actions.
- Support multiple workstreams and ensure appropriate visibility of delivery status.
2. Jira Management & Reporting
- Strong hands-on experience with Jira for project and Agile delivery tracking.
- Create and maintain Jira dashboards, filters, and JQL queries.
- Extract Jira data for reporting, analysis, and management reviews.
- Monitor epics, stories, tasks, defects, dependencies, and blockers.
- Develop customized Jira views and dashboards based on program and leadership requirements.
- Ensure Jira information is updated, accurate, and aligned with project reporting.
3. Excel & Data Analysis
- Strong working knowledge of Microsoft Excel for data analysis, validation, reconciliation, and reporting.
- Ability to work with multiple data sources and identify discrepancies or missing information.
- Hands-on experience with functions such as XLOOKUP/VLOOKUP, PivotTables, IF/IFS, SUMIFS/COUNTIFS, conditional formatting, sorting/filtering, and data validation.
- Consolidate project information from multiple teams into management-level reports.
- Perform data quality checks before publishing reports to stakeholders.
4. Executive & Custom Reporting
- Prepare custom reports, dashboards, trackers, and executive-level summaries.
- Handle ad hoc reporting and data requests from program leadership and executives.
- Convert detailed project information into concise management insights.
- Track program-level status, key risks, dependencies, issues, actions, and milestones.
- Ensure reports are accurate, consistent, and ready for leadership discussions.
5. PMO Governance & Operations
- Manage day-to-day PMO operations and governance activities across project workstreams.
- Maintain project trackers, action logs, risk/issue logs, dependency trackers, and governance reports.
- Follow up with respective owners to ensure timely closure of open items.
- Monitor deadlines and proactively flag potential delays.
- Coordinate across multiple teams to collect and validate status updates.
- Drive process adherence and improve reporting/governance discipline.
- Support recurring reviews and program governance forums.
6. Follow-up & Escalation Management
- Continuously track pending actions and commitments.
- Follow up assertively with action owners and stakeholders.
- Identify items requiring management attention and escalate them through appropriate channels.
- Ensure critical issues, risks, and dependencies do not remain unattended.
- Maintain clear ownership and closure tracking for open actions.
7. Stakeholder Management & Communication
- Demonstrate strong and assertive communication skills while working with multiple teams and senior stakeholders.
- Coordinate effectively with technical, business, delivery, and leadership stakeholders.
- Drive meetings with clear agendas, action items, owners, and follow-ups.
- Communicate risks, delays, dependencies, and escalations clearly and professionally.
- Be comfortable challenging incomplete or inconsistent information and driving stakeholders toward closure.
Mandatory Skills
- Strong PMO / project governance experience.
- Scrum Master experience with practical knowledge of Agile delivery.
- Excellent hands-on experience with Jira.
- Strong expertise in JQL, Jira dashboards, filters, and customized reporting.
- Advanced Microsoft Excel skills for analysis, reconciliation, validation, and reporting.
- Experience preparing custom and executive-level reports.
- Strong operational and process management capability.
- Proven ability to drive follow-ups and escalations.
- Excellent verbal and written communication.
- Strong stakeholder management and coordination skills.
- Ability to independently manage multiple workstreams, priorities, and ad hoc requests.
