AWS Support Engineer (NEW)
5 to 8 years of exp in AWS services (Glue, RDS, S3, Lambda, CloudWatch, Snowflake). Python
Location: Detroit, MI / Charlotte, NC - Hybrid Onsite
Only W2 Profiles
Key Responsibilities
- Monitor and maintain AWS cloud services including Glue, RDS, S3, Lambda, Step Function, CloudWatch other AWS services
- Perform day-to-day operational support and troubleshooting for Snowflake data platform workloads
- Support and maintain Microsoft SQL Server (MSSQL) databases including performance tuning, index maintenance and backup validation
- Write, optimize, and troubleshoot SQL queries across Snowflake and MSSQL environments
- Build, maintain, and enhance Dynatrace dashboards for application and infrastructure observability
- Respond to and triage alerts generated from Dynatrace, CloudWatch, and other monitoring tools
- Perform root cause analysis (RCA) on incidents and document findings and remediation steps
- Escalate critical issues to development or platform engineering teams with full context and impact assessment.
- Participate in scheduled shift rotations including nights, weekends, and public holidays
- Maintain runbooks and operational documentation
- Support change management processes and assist with deployment validations during off-hours maintenance windows
- Identify patterns in recurring incidents and raise improvement tickets to engineering teams
Required Qualifications
- 5+ years of experience in a technical operation, sustain, or platform support role
- 5+ years'' experience with AWS services (Glue, RDS, S3, Lambda, CloudWatch)
- Experience supporting Snowflake, including query monitoring, warehouse management, and task/pipe troubleshooting
- Proficiency with Microsoft SQL Server — query writing, stored procedures, and basic DBA tasks
- Strong SQL skills for ad-hoc investigation and data validation
- Experience building or maintaining Dynatrace dashboards and configuring alerting thresholds
- Solid understanding of monitoring principles — metrics, logs, traces, alerting
- Ability to work calmly under pressure during live incidents
- Strong written communication skills for incident tickets and handoff notes
Preferred Qualifications
- Ability to create the dashboards in Dynatrace
- Familiarity with infrastructure-as-code tools such as Terraform
- Experience with CI/CD pipelines and GitLab
- Exposure to ServiceNow or similar incident/change management frameworks
- Scripting experience in Python, SQL, Spark for automation and operational tooling
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