AWS Support Engineer

AWS Support Engineer (NEW)

5 to 8 years of exp in AWS services (Glue, RDS, S3, Lambda, CloudWatch, Snowflake). Python

Location: Detroit, MI / Charlotte, NC - Hybrid Onsite 

Only W2 Profiles

Key Responsibilities

- Monitor and maintain AWS cloud services including Glue, RDS, S3, Lambda, Step Function, CloudWatch other AWS services

- Perform day-to-day operational support and troubleshooting for Snowflake data platform workloads

- Support and maintain Microsoft SQL Server (MSSQL) databases including performance tuning, index maintenance and backup validation

- Write, optimize, and troubleshoot SQL queries across Snowflake and MSSQL environments

- Build, maintain, and enhance Dynatrace dashboards for application and infrastructure observability

- Respond to and triage alerts generated from Dynatrace, CloudWatch, and other monitoring tools

- Perform root cause analysis (RCA) on incidents and document findings and remediation steps

- Escalate critical issues to development or platform engineering teams with full context and impact assessment.

- Participate in scheduled shift rotations including nights, weekends, and public holidays

- Maintain runbooks and operational documentation

- Support change management processes and assist with deployment validations during off-hours maintenance windows

- Identify patterns in recurring incidents and raise improvement tickets to engineering teams

Required Qualifications

- 5+ years of experience in a technical operation, sustain, or platform support role

- 5+ years'' experience with AWS services (Glue, RDS, S3, Lambda, CloudWatch)

- Experience supporting Snowflake, including query monitoring, warehouse management, and task/pipe troubleshooting

- Proficiency with Microsoft SQL Server — query writing, stored procedures, and basic DBA tasks

- Strong SQL skills for ad-hoc investigation and data validation

- Experience building or maintaining Dynatrace dashboards and configuring alerting thresholds

- Solid understanding of monitoring principles — metrics, logs, traces, alerting

- Ability to work calmly under pressure during live incidents

- Strong written communication skills for incident tickets and handoff notes

Preferred Qualifications

- Ability to create the dashboards in Dynatrace

- Familiarity with infrastructure-as-code tools such as Terraform

- Experience with CI/CD pipelines and GitLab

- Exposure to ServiceNow or similar incident/change management frameworks

- Scripting experience in Python, SQL, Spark  for automation and operational tooling