Network Administration (≈35%)
Maintain, monitor, and optimize the organization''s network infrastructure, including LAN/WAN, firewalls, switches, routers, and wireless access points. Administer Active Directory, DNS, DHCP, and VPN services. Manage network security through firewall rules, VLAN segmentation, and ongoing patch management. Monitor network performance and capacity, proactively identifying bottlenecks before they affect users. Maintain backup, disaster recovery, and business continuity procedures, and document network topology, configurations, and standard operating procedures.
Technical Support & Helpdesk (≈35%)
Serve as a primary point of contact for employees experiencing hardware, software, or connectivity issues, providing both remote and in-person support. Triage and resolve tickets within established SLAs, escalating complex issues as needed. Image, deploy, and decommission desktops, laptops, mobile devices, and peripherals. Onboard new employees by setting up accounts, equipment, and access permissions, and offboard departing staff securely. Maintain the IT knowledge base and create user-facing documentation and training materials, while delivering occasional training sessions on tools, security awareness, and best practices.
Systems Analysis (≈30%)
Evaluate existing business systems and workflows to identify opportunities for improvement, automation, or consolidation. Gather requirements from stakeholders across departments and translate business needs into technical specifications. Research, recommend, and help implement new software, integrations, and infrastructure upgrades. Participate in vendor evaluations, cost-benefit analyses, and proof-of-concept testing. Support ERP, CRM, and other line-of-business application administration, including user provisioning, configuration, and reporting. Contribute to IT roadmap planning and assist with project management for systems-related initiatives.
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