Eversoft Technologies LLC

Job Details

Skills

Summary

Job Description – Product Owner (CRM)

Position Title

Product Owner – CRM

Location

Open / Hybrid / Remote

Experience Required

14+ Years of overall IT experience with 5+ years as a Product Owner or Business Product Manager in CRM implementations.

Position Summary

We are seeking an experienced Product Owner with strong CRM expertise to lead product strategy, roadmap planning, and delivery of enterprise CRM solutions. The ideal candidate will work closely with business stakeholders, sales, marketing, customer service, and technology teams to define product vision, prioritize features, and drive successful CRM transformation initiatives.

The Product Owner will own the product backlog, translate business requirements into user stories, and collaborate with Agile delivery teams to deliver scalable CRM capabilities that improve customer engagement, sales effectiveness, and operational efficiency.

Key Responsibilities

Product Strategy & Vision

Define and communicate the CRM product vision, strategy, and roadmap aligned with business objectives.
Partner with business leaders to identify opportunities for improving customer acquisition, engagement, retention, and service experience.
Drive CRM transformation initiatives across sales, marketing, customer service, and customer success functions.

Product Ownership & Backlog Management

Own and manage the CRM product backlog and prioritize features based on business value and strategic goals.
Translate business requirements into epics, features, user stories, and acceptance criteria.
Work closely with development teams to clarify requirements and ensure successful implementation.
Continuously refine backlog items and prioritize releases based on stakeholder feedback.

Stakeholder Management

Collaborate with business stakeholders, sales teams, marketing teams, customer service teams, and technology partners.
Facilitate workshops, requirement gathering sessions, and product demonstrations.
Communicate product progress, risks, dependencies, and release plans to leadership teams.

Agile Delivery

Participate in sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives.
Ensure alignment between business priorities and engineering delivery teams.
Support UAT planning, release management, and production deployment activities.

CRM Platform Management

Drive implementation, enhancement, and optimization of CRM platforms.
Define customer journey workflows, automation strategies, and customer engagement processes.
Collaborate with architects and developers on CRM integrations with ERP, marketing automation, customer support, and analytics platforms.

Analytics & Reporting

Define KPIs and success metrics for CRM initiatives.
Analyze customer behavior, sales funnel performance, and operational metrics to drive product improvements.
Leverage dashboards and reporting tools for business insights and decision-making.

Required Skills

Product Management

Product Ownership
Product Strategy and Roadmap Planning
Backlog Management
User Story Creation
Acceptance Criteria Definition
Agile Product Delivery
Release Planning
Stakeholder Management

CRM Platforms (One or More)

Salesforce CRM
Microsoft Dynamics 365 CRM
HubSpot CRM
Oracle CX Cloud
SAP CRM
Zoho CRM

Business Domain Knowledge

Customer Lifecycle Management
Lead Management
Opportunity Management
Sales Pipeline Management
Customer Service Management
Marketing Automation
Customer Journey Mapping
Customer Engagement Strategy

Agile & Delivery Tools

Jira
Confluence
Azure DevOps
Rally

Reporting & Analytics

Power BI
Tableau
CRM Reporting and Dashboards
KPI Definition and Tracking

Preferred Qualifications

Certified Scrum Product Owner (CSPO).
Salesforce Administrator or Salesforce Business Analyst Certification.
Microsoft Dynamics 365 Certification.
SAFe Product Owner/Product Manager Certification.
Experience with AI-enabled CRM capabilities and customer analytics.
Experience integrating CRM with ERP, Marketing Automation, and Customer Support platforms.

Preferred Industry Experience

Banking and Financial Services
Insurance
Healthcare
Retail and E-commerce
Telecommunications
Manufacturing

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91173826
Position Id: 9025888
Posted 2 days ago

Company Info

About Eversoft Technologies LLC

Eversoft Technologies is a company of experience in IT and enterprise software solutions. We are inspired and motivated to deliver successful resources for our clients and fulfill the needs of our consultants who trust us for their Career and jobs. Our specialists located across the globe to help in developing, scaling and maintaining their IT environments.

Go to company profile

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Contact the job poster

Sundeep kumar Kanumula

Recruiter @ Eversoft Technologies LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote or Hybrid in Fort Mill, South Carolina

•

Today

Product Owner RPA | Wealth Management / CRMLocation: Fort Mill, SC (Hybrid) Duration: Contract Job DescriptionWe are seeking an experienced Product Owner with RPA expertise to join our client''s Agile delivery team. The ideal candidate will have a strong Product Ownership background along with experience in Wealth Management or CRM environments. This role requires close collaboration with business stakeholders, technology teams, and development teams to deliver high-value automation solutions.

Easy Apply

Full-time, Third Party

60+

CRM PRODUCT OWNER

Hybrid in Charlotte, North Carolina

•

Today

CRM Product Owner Location: Charlotte NC Agile Product Owner Certification required. Serves as the liaison between the business units, technology teams and support teams. Drive product enhancements that increase customer value, create efficiencies, and grow revenue Work with product managers, customers, & stakeholders to define, develop, and refine requirements of complex software products and transparently manage them in the product Vision, Roadmap, and Backlog Define, clarify, and prioritize

Easy Apply

Contract

Depends on Experience

Filter Results

Distance

Job Description – Product Owner (CRM)

Position Title

Location

Experience Required

Position Summary

Key Responsibilities

Product Strategy & Vision

Product Ownership & Backlog Management

Stakeholder Management

Agile Delivery

CRM Platform Management

Analytics & Reporting

Required Skills

Product Management

CRM Platforms (One or More)

Business Domain Knowledge

Agile & Delivery Tools

Reporting & Analytics

Preferred Qualifications

Preferred Industry Experience

product owner with CRM

Eversoft Technologies LLC

Job Details

Skills

Summary

Job Description – Product Owner (CRM)

Position Title

Location

Experience Required

Position Summary

Key Responsibilities

Product Strategy & Vision

Product Ownership & Backlog Management

Stakeholder Management

Agile Delivery

CRM Platform Management

Analytics & Reporting

Required Skills

Product Management

CRM Platforms (One or More)

Business Domain Knowledge

Agile & Delivery Tools

Reporting & Analytics

Preferred Qualifications

Preferred Industry Experience

Company Info

About Eversoft Technologies LLC

Dice Job Match Score™

Sundeep kumar Kanumula

Similar Jobs