Job Title : Senior VMware Infrastructure Engineer

Position Overview

Work on complex enterprise infrastructure initiatives involving VMware virtualization, SAN troubleshooting, server infrastructure stability, and disaster recovery support. This role focuses on designing, implementing, maintaining, and supporting VMware solutions while collaborating with application and infrastructure teams to deliver reliable and secure IT services.

The engineer will contribute to infrastructure monitoring, capacity planning, technical troubleshooting, deployment documentation, and ongoing infrastructure optimization. This position operates under general supervision, reports to a functional manager, and includes shared 24/7 on-call responsibilities.

What You'll Do / Key Responsibilities

• Design, implement, support, and maintain VMware solutions in enterprise environments.
• Collaborate with application and infrastructure teams to understand technical requirements and develop appropriate solutions.
• Troubleshoot complex VMware and SAN-related issues and recommend technical solutions or workarounds.
• Perform capacity planning based on technical analysis and research.
• Install, configure, test, monitor, maintain, and upgrade system and application hardware and software.
• Support infrastructure monitoring and disaster recovery/failover scenarios.
• Develop and maintain deployment documentation and support procedures as needed.
• Diagnose and resolve hardware and software problems, escalating complex issues to other teams or vendors when necessary.
• Monitor and maintain server infrastructure to support the stability, integrity, and optimization of server services and data.
• Provide technical guidance and feedback on product issues, enhancements, and new features.
• Prioritize and manage multiple technical issues, maintain accurate helpdesk records, and communicate status updates to relevant stakeholders.
• Identify and implement process improvements while adhering to information security guidelines.
• Collaborate with technical peers and management to resolve issues and maintain effective customer support.

Required Qualifications

• 13+ years of experience in IT.
• 6+ years of state government experience, subject to confirmation of the conflicting requirement in the source.
• VMware Certified Professional (VCP) certification or the stated equivalent VMware experience requirement.
• 8+ years of experience in enterprise environments with known issues involving both SAN and VMware.
• 8+ years of experience with VMware ESX administration.
• Experience with capacity planning based on technical analysis and research.
• Bachelor's degree in Information Technology Systems, Computer Science, or a related field.

Preferred Qualifications

• Experience in environments involving NIST, PCI, or Pub 1075.
• PowerShell experience.
• Change management experience.
• Hands-on technical knowledge of network and server operating systems.
• Working technical knowledge of network hardware, protocols, and Internet standards, including TCP/IP, DNS, and DHCP.
• Advanced knowledge of Windows Server 2012, 2016, and 2019.

Additional Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Ability to work effectively with technical peers and stakeholders at multiple organizational levels.
• Self-motivated, detail-oriented, and able to work collaboratively.
• Ability to prioritize multiple tasks in a high-pressure environment.
• Strong customer service skills and responsiveness to technical support requests.

Pre-Employment Screening

Employment is subject to the applicable pre-employment screening requirements, including:

• Nationwide criminal history checks covering federal, state, and county records for jurisdictions where the candidate has resided during the previous seven years.
• Credit history check.
• Employment eligibility verification through E-Verify, in accordance with the applicable requirements.
• South Carolina tax history verification, with contractors required to be current on tax filings and payments.