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NICE CXone (InConnect) Architect

The Evolvers Group

Hybrid in Dallas, Texas • Today

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

NICE CXone
CXone
InContact
CCaaS
Salesforce Architect
IVR/call-flow

Summary

We are seeking a NICE CXone (InConnect) Architect is responsible for designing, implementing, and optimizing enterprise grade contact center solutions on the NICE CXone platform. This role provides technical leadership, solution architecture, and strategic guidance to ensure scalable, resilient, and high performing customer experience systems. The architect collaborates with business stakeholders, engineering teams, and vendors to deliver end to end CX transformations.

Required Qualifications

5+ years of hands-on experience with the core NICE CXone/InContact platform
Designing NICE CXone solutions
Building and managing CXone contact centers
IVR/call-flow design
CCaaS implementations
Platform configuration
Third-party integrations
Troubleshooting and technical design
Enterprise-level contact-center architecture
Providing detailed, platform-specific technical solutions

Key Responsibilities

Design multi region, high availability CXone architectures with redundancy, failover strategies, and disaster recovery alignment.
Architect complex Studio scripts using advanced logic: dynamic routing, API driven decisioning, asynchronous callbacks, and event based triggers.
Implement custom data exchanges using CXone APIs, Data Exchange (DEX), Real Time Data APIs, and asynchronous event streams.
Lead SIP trunking architecture including SBC configuration, call path optimization, codec negotiation, and QoS design.
Build custom integrations with enterprise systems using REST/SOAP APIs, OAuth2, JWT, SAML, and secure token based authentication.
Design real time reporting and analytics pipelines using CXone Analytics and BI connectors.
Architect omnichannel orchestration across voice, chat, email, SMS, WhatsApp, social
Integrate CXone with CRM platforms (Salesforce, Dynamics, ServiceNow), workforce tools, and enterprise systems via APIs, web services, and data connectors.
Conduct performance tuning, capacity planning, and platform optimization.
Ensure security, compliance, and best practices across all CXone components.
Troubleshoot complex issues and lead root cause analysis for production incidents.
Collaborate with business teams to translate requirements into scalable technical solutions.
Stay current with NICE CXone roadmap, new features, and industry best practices.
Proven experience integrating with Salesforce is required.
Process Flows
Mentor and Knowledge transfer to client project team members
Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility
Participate in data conversion and data maintenance
Provide best practice and industry specific solutions
Advise on and provide alternative (out of the box) solutions
Provide thought leadership as well as hands on technical configuration/development as needed.
Participate as a team member of the functional team
Perform other duties as assigned.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: evol001
Position Id: 9090920
Posted 11 hours ago

Fitment

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Contact the job poster

Robert Bookheim

Recruiter @ The Evolvers Group

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Depends on Experience

Job Details

Skills

NICE CXone
CXone
InContact
CCaaS
Salesforce Architect
IVR/call-flow

Summary

Required Qualifications

5+ years of hands-on experience with the core NICE CXone/InContact platform
Designing NICE CXone solutions
Building and managing CXone contact centers
IVR/call-flow design
CCaaS implementations
Platform configuration
Third-party integrations
Troubleshooting and technical design
Enterprise-level contact-center architecture
Providing detailed, platform-specific technical solutions

Key Responsibilities

Design multi region, high availability CXone architectures with redundancy, failover strategies, and disaster recovery alignment.
Architect complex Studio scripts using advanced logic: dynamic routing, API driven decisioning, asynchronous callbacks, and event based triggers.
Implement custom data exchanges using CXone APIs, Data Exchange (DEX), Real Time Data APIs, and asynchronous event streams.
Lead SIP trunking architecture including SBC configuration, call path optimization, codec negotiation, and QoS design.
Build custom integrations with enterprise systems using REST/SOAP APIs, OAuth2, JWT, SAML, and secure token based authentication.
Design real time reporting and analytics pipelines using CXone Analytics and BI connectors.
Architect omnichannel orchestration across voice, chat, email, SMS, WhatsApp, social
Integrate CXone with CRM platforms (Salesforce, Dynamics, ServiceNow), workforce tools, and enterprise systems via APIs, web services, and data connectors.
Conduct performance tuning, capacity planning, and platform optimization.
Ensure security, compliance, and best practices across all CXone components.
Troubleshoot complex issues and lead root cause analysis for production incidents.
Collaborate with business teams to translate requirements into scalable technical solutions.
Stay current with NICE CXone roadmap, new features, and industry best practices.
Proven experience integrating with Salesforce is required.
Process Flows
Mentor and Knowledge transfer to client project team members
Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility
Participate in data conversion and data maintenance
Provide best practice and industry specific solutions
Advise on and provide alternative (out of the box) solutions
Provide thought leadership as well as hands on technical configuration/development as needed.
Participate as a team member of the functional team
Perform other duties as assigned.

Dice Id: evol001
Position Id: 9090920
Posted 11 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Robert Bookheim

Recruiter @ The Evolvers Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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