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Product Manager Verint Workforce Management (WFM) USA (Hybrid)

BURGEON IT SERVICES LLC

Hybrid in Dallas, Texas • Today

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Contract

$50 - $60

Job Details

Skills

Hands-on experience with Verint Workforce Management (WFM)

Summary

Job Title: Product Manager   Verint Workforce Management (WFM) 
Location: USA (Hybrid)
Experience: 10+ Years
Duration: 12 months plus
Shift: US Central Time 
Please share the resume with me at pranayatburgeonitsdotcom 
Job Summary 
We are looking for an experienced Product Manager/Verint WFM Specialist with strong expertise in Verint Workforce Management and Contact Center Operations. The candidate will work with product, operations, and technical teams to define workforce management processes, forecasting, scheduling, and real-time operations for a contact center modernization program. This is a functional/product role, not a development role. 
Mandatory Skills

10+ years of experience in Workforce Management/Product Management

Hands-on experience with Verint Workforce Management (WFM)

Expertise in Forecasting, Scheduling, Intraday/Real-Time Management

Workforce Planning, Capacity Planning, Staffing & FTE Calculations

Service Levels, Shrinkage & Adherence Management

Experience in Contact Center/Customer Operations

Ability to gather business requirements and create user stories/acceptance criteria

Experience with WFM platform configuration and business rules

WFM platform migration or Contact Center Transformation experience

Strong analytical, stakeholder management, and communication skills

Experience working with reporting tools and spreadsheets

Banking/Financial Services domain experience

Familiarity with Omnichannel WFM (Voice, Chat & Digital)

```
Verint WFM Certification (Preferred)
```

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Dice Id: 10500016
Position Id: 9049520
Posted 12 hours ago

Fitment

Dice Job Match Score™

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Dallas, Texas

•

Today

Product Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid C2C or W2 Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that

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Full-time, Part-time, Contract, Third Party

CRM Product Manager

Irving, Texas

•

Yesterday

Job Summary: Product Manager is responsible for elevating and modernizing our customer, store, and franchise-facing experiences. As a Product Manager leader, you''ll spearhead the development of new experiences that will not only transform the business but also shape our digital future. You will be responsible for defining product features, analyzing data trends, ensuring the smooth execution of product initiatives, and optimizing operational processes. This role requires a blend of strategic th

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Contract

Depends on Experience

Sr. SAP EWM Consultant

Hybrid in Irving, Texas

•

Yesterday

Title: Sr. SAP EWM Consultant Position: Contract Location: Irving, TX - 75039 OR Any nearby client hub location across US. Job description: As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to

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Third Party, Contract

Depends on Experience

Senior Systems Analyst -Information/HR Technology (UKG & Peoplesoft)

Dallas, Texas

•

Today

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goa

Full-time

Job Details

Skills

Hands-on experience with Verint Workforce Management (WFM)

Summary

Job Title: Product Manager   Verint Workforce Management (WFM) 
Location: USA (Hybrid)
Experience: 10+ Years
Duration: 12 months plus
Shift: US Central Time 
Please share the resume with me at pranayatburgeonitsdotcom 
Job Summary 
We are looking for an experienced Product Manager/Verint WFM Specialist with strong expertise in Verint Workforce Management and Contact Center Operations. The candidate will work with product, operations, and technical teams to define workforce management processes, forecasting, scheduling, and real-time operations for a contact center modernization program. This is a functional/product role, not a development role. 
Mandatory Skills

10+ years of experience in Workforce Management/Product Management

Hands-on experience with Verint Workforce Management (WFM)

Expertise in Forecasting, Scheduling, Intraday/Real-Time Management

Workforce Planning, Capacity Planning, Staffing & FTE Calculations

Service Levels, Shrinkage & Adherence Management

Experience in Contact Center/Customer Operations

Ability to gather business requirements and create user stories/acceptance criteria

Experience with WFM platform configuration and business rules

WFM platform migration or Contact Center Transformation experience

Strong analytical, stakeholder management, and communication skills

Experience working with reporting tools and spreadsheets

Banking/Financial Services domain experience

Familiarity with Omnichannel WFM (Voice, Chat & Digital)

```
Verint WFM Certification (Preferred)
```

Dice Id: 10500016
Position Id: 9049520
Posted 12 hours ago

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Dallas, Texas

•

Today

Easy Apply

Full-time, Part-time, Contract, Third Party

CRM Product Manager

Irving, Texas

•

Yesterday

Easy Apply

Contract

Depends on Experience

Sr. SAP EWM Consultant

Hybrid in Irving, Texas

•

Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Senior Systems Analyst -Information/HR Technology (UKG & Peoplesoft)

Dallas, Texas

•

Today

Full-time

Product Manager Verint Workforce Management (WFM) USA (Hybrid)

Skills

Summary

Dice Job Match Score™

Similar Jobs

Product Manager Verint Workforce Management (WFM) USA (Hybrid)

Job Details

Skills

Summary

Dice Job Match Score™

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