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Product Manager Verint Workforce Management (WFM) USA (Hybrid)

Hybrid in Dallas, TX, US • Posted 11 hours ago • Updated 11 hours ago

Contract W2

12 Months

Hybrid

$50 - $60/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Hands-on experience with Verint Workforce Management (WFM)

Summary

Job Title: Product Manager   Verint Workforce Management (WFM) 
Location: USA (Hybrid)
Experience: 10+ Years
Duration: 12 months plus
Shift: US Central Time 
Please share the resume with me at pranayatburgeonitsdotcom 
Job Summary 
We are looking for an experienced Product Manager/Verint WFM Specialist with strong expertise in Verint Workforce Management and Contact Center Operations. The candidate will work with product, operations, and technical teams to define workforce management processes, forecasting, scheduling, and real-time operations for a contact center modernization program. This is a functional/product role, not a development role. 
Mandatory Skills

10+ years of experience in Workforce Management/Product Management

Hands-on experience with Verint Workforce Management (WFM)

Expertise in Forecasting, Scheduling, Intraday/Real-Time Management

Workforce Planning, Capacity Planning, Staffing & FTE Calculations

Service Levels, Shrinkage & Adherence Management

Experience in Contact Center/Customer Operations

Ability to gather business requirements and create user stories/acceptance criteria

Experience with WFM platform configuration and business rules

WFM platform migration or Contact Center Transformation experience

Strong analytical, stakeholder management, and communication skills

Experience working with reporting tools and spreadsheets

Banking/Financial Services domain experience

Familiarity with Omnichannel WFM (Voice, Chat & Digital)

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Verint WFM Certification (Preferred)
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10500016
Position Id: 9049520
Posted 11 hours ago

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