Client seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.
Required Qualifications
• bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role.
• Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup.
• Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration.
• Deep understanding of SIP and RTP protocols; experience with signaling flow analysis.
• Strong Linux system administration skills (RHEL/CentOS/Ubuntu).
• Hands-on experience with AWS, Azure, and/or Google Cloud Platform for cloud-hosted VoIP deployments.
• Working knowledge of Kubernetes (EKS, AKS, GKE).
• Proficiency with Wireshark and Tcpdump for network packet capture and analysis.
• Experience with Ansible and Jenkins for configuration management and CI/CD.
• Shell scripting proficiency for operational automation.
• Familiarity with MySQL and PostgreSQL databases.
• Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
• Willingness to work outside core hours to address emergencies, including weekends. Preferred Qualifications
• AWS or Google Cloud Professional certification.
• Experience with RTPengine for media proxying in high-volume environments.
• Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.
• Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).
• Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure. • Experience deploying enterprise Dialer or IVR applications at scale.
Preferred Qualifications
• AWS or Google Cloud Professional certification.
• Experience with RTPengine for media proxying in high-volume environments.
• Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.
• Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).
• Knowledge of FedRAMP compliance requirements as they pertain to vo
