Network Operations Analyst
Location: Denver, CO
Hybrid
Contract W2
Support: On-call support required
We are seeking a skilled Network Operations Analyst to monitor, maintain, troubleshoot, and support enterprise network infrastructure to ensure optimal performance, security, availability, and reliability.
The ideal candidate will have hands-on experience in Network Operations Center (NOC) environments, network monitoring, incident management, troubleshooting, and enterprise network support. The candidate should be comfortable working in a fast-paced environment, handling network incidents, performing root cause analysis, and providing on-call support for critical network issues.
Key Responsibilities
- Monitor enterprise network infrastructure, including LAN, WAN, WLAN, routers, switches, firewalls, and connectivity devices.
- Proactively identify network performance issues, outages, latency, packet loss, and connectivity disruptions.
- Perform troubleshooting, incident investigation, and resolution of network-related issues.
- Monitor network availability, bandwidth utilization, traffic patterns, and overall infrastructure health.
- Respond to network alerts and incidents using network monitoring and management tools.
- Provide Level 1 / Level 2 network operations support and escalate complex issues to Level 3 engineering teams.
- Support network configuration changes, maintenance activities, upgrades, and patching.
- Analyze network logs, performance metrics, and system alerts to identify potential issues.
- Coordinate with network engineering, infrastructure, security, and application support teams.
- Document incidents, troubleshooting steps, resolutions, and operational procedures.
- Participate in incident management, problem management, and change management processes.
- Provide on-call support during scheduled rotations, including after-hours and emergency network incidents.
Required Skills & Qualifications
- 7–10+ years of experience in Network Operations, Network Administration, or Network Support.
- Strong understanding of TCP/IP, DNS, DHCP, VPN, VLAN, routing, and switching.
- Hands-on experience with routers, switches, firewalls, and enterprise network infrastructure.
- Experience using network monitoring tools to identify and troubleshoot network issues.
- Knowledge of LAN, WAN, WLAN, and enterprise connectivity.
- Experience with incident management, ticketing systems, and escalation procedures.
- Understanding of network security principles and access control.
- Ability to analyze network logs, troubleshoot connectivity issues, and perform root cause analysis.
- Strong communication, documentation, and problem-solving skills.
- Willingness to participate in an on-call support rotation.
