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Aptino

Hybrid in Dunwoody, Georgia • 2d ago

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Contract, Third Party

Depends on Experience

Back of House (BOH) Support Engineer – Crunchtime

Datum Software, Inc.

Hybrid in Atlanta, Georgia • 11d ago

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Contract

70 - 75

Support Engineer – Micro Focus Enterprise Server

ICS Global Soft, Inc.

Remote • 2d ago

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Contract

Depends on Experience

Job Details

Skills

Reporting
Migration
Network
Network Layer
Point Of Sale
Management
Microsoft Power BI
Microsoft Windows Administration
IT Service Management
Incident Management
Data Link Layer
FOCUS
IOS Development
Communication
Computer Hardware
Computer Networking
SQL
ServiceNow
Tableau
Tablet
Production Support
Root Cause Analysis
SLA
Technical Support
Inventory
Printers
Problem Management
PuTTY
Acceptance Testing
Analytics
Android
Application Support
Wireshark
Crunchtime
Crunchtime Support
Crunchtime Production Support
QSR
Quick Service Restaurant
Restaurant Technology
L2 Support
L3 Support
RCA
POS
POS Integration
Inventory Management
Labor Management
Restaurant Operations
Data Validation
Log Analysis
Network Troubleshooting
ITSM
UAT
Software Deployment
Production Release
Application Upgrade
Windows Administration
iOS
Tablets
Controllers
Network Devices
Power BI
Vendor Management
Stakeholder Management
Troubleshooting
Crunchtime Inventory
Crunchtime Labor
Crunchtime Operations
BOH
L2
L3
Crunchtime Application
Crunchtime Reporting
Crunchtime Configuration
Crunchtime Troubleshooting
Crunchtime Integration
Restaurant Back-of-House (BOH)
QSR Technology
Restaurant Systems
Restaurant POS
POS Troubleshooting
Delivery Aggregators
Third-Party Integrations
Inventory Synchronization
Labor Scheduling
Workforce Management
Data Synchronization
Production Incident
Critical Incident
Incident Escalation
L2/L3 Escalation
Permanent Resolution
Recurring Incident Management
Application Monitoring
System Monitoring
Production Release Support
UAT Support
Deployment Support
SQL Queries
Database Troubleshooting
Application Logs
System Logs
Network Diagnostics
SLA Management
Vendor Coordination
Restaurant Operations Support

Reporting
Migration
Network
Network Layer
Point Of Sale
Management
Microsoft Power BI
Microsoft Windows Administration
IT Service Management
Incident Management
Data Link Layer
FOCUS
IOS Development
Communication
Computer Hardware
Computer Networking
SQL
ServiceNow
Tableau
Tablet
Production Support
Root Cause Analysis
SLA
Technical Support
Inventory
Printers
Problem Management
PuTTY
Acceptance Testing
Analytics
Android
Application Support
Wireshark
Crunchtime
Crunchtime Support
Crunchtime Production Support
QSR
Quick Service Restaurant
Restaurant Technology
L2 Support
L3 Support
RCA
POS
POS Integration
Inventory Management
Labor Management
Restaurant Operations
Data Validation
Log Analysis
Network Troubleshooting
ITSM
UAT
Software Deployment
Production Release
Application Upgrade
Windows Administration
iOS
Tablets
Controllers
Network Devices
Power BI
Vendor Management
Stakeholder Management
Troubleshooting
Crunchtime Inventory
Crunchtime Labor
Crunchtime Operations
BOH
L2
L3
Crunchtime Application
Crunchtime Reporting
Crunchtime Configuration
Crunchtime Troubleshooting
Crunchtime Integration
Restaurant Back-of-House (BOH)
QSR Technology
Restaurant Systems
Restaurant POS
POS Troubleshooting
Delivery Aggregators
Third-Party Integrations
Inventory Synchronization
Labor Scheduling
Workforce Management
Data Synchronization
Production Incident
Critical Incident
Incident Escalation
L2/L3 Escalation
Permanent Resolution
Recurring Incident Management
Application Monitoring
System Monitoring
Production Release Support
UAT Support
Deployment Support
SQL Queries
Database Troubleshooting
Application Logs
System Logs
Network Diagnostics
SLA Management
Vendor Coordination
Restaurant Operations Support

Summary

Role:Support Engineer – Crunchtime

Location: Dunwoody, Atlanta, GA – Hybrid (3 days onsite/week)
Duration: 12 months

Role Overview:

We are looking for an experienced Support Engineer with strong hands-on Crunchtime production support experience to support back-of-house restaurant technology for a large QSR (Quick-Service Restaurant) environment.

The ideal candidate will have 2–3+ years of direct Crunchtime application support, along with 5+ years of experience in restaurant/QSR technology. This role will focus on L2/L3 troubleshooting, incident management, application and data issues, POS integrations, inventory and labor systems, and restaurant operations.

Candidates without hands-on Crunchtime production support experience will not be considered.

Key Responsibilities:

Provide L2/L3 technical support for Crunchtime applications, including Inventory, Labor, Operations, and Reporting functionality.
Investigate and resolve complex production issues involving application behavior, data synchronization, inventory, labor, reporting, and restaurant operations.
Perform root cause analysis and implement or coordinate permanent fixes for recurring problems.
Troubleshoot integrations between Crunchtime, POS platforms, delivery services, reporting solutions, and third-party applications.
Monitor application performance and health, review system/application logs, and proactively identify potential production issues.
Partner with restaurant operations, vendors, application teams, engineering teams, and other stakeholders to resolve critical incidents.
Support application deployments, upgrades, UAT, releases, and production implementation activities.
Manage incidents, service requests, and problem records while maintaining established SLA and support commitments.
Troubleshoot restaurant technology equipment, including printers, tablets, controllers, and networking devices.
Use SQL, application logs, and diagnostic tools to validate data and investigate application issues.
Communicate incident status, technical findings, impact, and resolution progress to business and technical stakeholders.

Required Qualifications:

2–3+ years of hands-on Crunchtime application support in a production environment.
5+ years of experience supporting QSR, restaurant, or restaurant technology environments.
Strong understanding of restaurant inventory, labor management, operations, and reporting systems.
Experience supporting POS systems and integrations with restaurant applications.
Strong L2/L3 troubleshooting, incident management, problem management, and RCA capabilities.
Experience with ServiceNow or another ITSM/incident management platform.
Working knowledge of SQL for data investigation, validation, and troubleshooting.
Experience analyzing application/system logs and network issues in production environments.
Strong communication skills with the ability to work effectively with restaurant operations, vendors, engineering teams, and business stakeholders.
Ability to manage multiple production issues and prioritize work based on business impact and SLA requirements.

Preferred Qualifications:

Experience supporting large-scale QSR/restaurant brands.
Knowledge of Wireshark, PuTTY, Windows administration, and network troubleshooting.
Experience supporting Android and/or iOS devices used in restaurant environments.
Exposure to Power BI, Tableau, or other restaurant reporting/analytics platforms.
Experience supporting restaurant hardware such as tablets, printers, controllers, and network equipment.
Experience with application migrations, upgrades, UAT, and production rollouts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90999382
Position Id: 9077133
Posted 2 days ago

Fitment

Dice Job Match Score™

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Contact the job poster

Anchal Khapekar

Recruiter @ Aptino

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Hybrid in Atlanta, Georgia

•

11d ago

Good day greetings from Datum Technologies., Role: Back of House (BOH) Support Engineer Crunchtime Location: Remote/Hybrid Atlanta, GA Need local only. Job Summary We are seeking a Back of House (BOH) Support Engineer with mandatory hands-on experience supporting Crunchtime in enterprise restaurant environments. The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology withi

Easy Apply

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Milton, Georgia

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20d ago

Role : Production Support Engineer II Java / SQL / Automation (AWS) Location : Alpharetta, GA (Onsite) Type : Long Term Contract Job Requisition: Production Engineer II Java / SQL / Automation (AWS) Role Summary We are seeking a Production Engineer II to support and improve the reliability, performance, and day-to-day operations of critical production systems. This role combines hands-on troubleshooting with automation, strong SQL skills, and operational excellence practices. The ide

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Contract

Depends on Experience