CCM Solution Architect – Quadient Inspire / OpenText Exstream / Messagepoint

Location: Hartford, CT 06156 (Onsite/Hybrid)
Position Type: Contract
Duration: 6 Months (Possibility of Extension)
Experience: 8–10 Years

Job Description

We are looking for an experienced Customer Communications Management (CCM) Solution Architect with strong hands-on experience in Quadient Inspire, OpenText Exstream, and Messagepoint to lead a CCM platform modernization and migration initiative.

The selected candidate will be responsible for assessing existing customer communication platforms, defining the target-state architecture using Quadient Inspire, and developing the technical strategy for migrating existing communication templates, content, workflows, and document-generation processes.

This is a hands-on architecture role requiring strong CCM platform knowledge, solution design capabilities, migration experience, and the ability to independently lead technical discovery workshops with business and technology stakeholders.

MUST-HAVE EXPERIENCE (REQUIRED)

Candidates must have relevant experience in the following areas:

1. Quadient Inspire / Quadient CCM: Strong hands-on experience with Quadient Inspire platform implementation, configuration, solution architecture, and customer communication design.

2. OpenText Exstream: Practical experience working with OpenText Exstream, including communication templates, document composition, content management, and workflows.

3. Messagepoint: Experience working with Messagepoint CCM platform, including template management, content design, and customer communication workflows.

4. CCM Solution Architecture: Experience designing and architecting enterprise Customer Communications Management solutions.

5. CCM Platform Migration: Experience planning, designing, or executing migrations and modernization of existing CCM platforms.

6. Communication Design: Experience with reusable templates, content models, dynamic content, personalized communications, and document generation.

Important: Candidates must demonstrate experience with all three platforms: Quadient Inspire, OpenText Exstream, and Messagepoint. General document management or document generation experience alone will not be sufficient.

KEY RESPONSIBILITIES

• Lead end-to-end CCM architecture and solution design using Quadient Inspire.

• Assess existing OpenText Exstream and Messagepoint environments and understand current communication architecture.

• Define target-state Quadient Inspire architecture and CCM modernization strategy.

• Design reusable templates, communication components, content models, workflows, and document-generation