We are seeking a Mid to Senior SDET to own and evolve our test infrastructure, enabling our engineering team to ship quality features at velocity. You will design test harnesses, establish testing best practices, and ensure our platform—including AI Agent capabilities—is thoroughly validated across API, backend, and full-stack scenarios.
This is not a QA role. You are an engineer with a testing focus, embedded with developers, contributing to sprint work, test strategy, and platform reliability.
Understand how all elements of the system software ecosystem work together and develop QA approaches and tools that fit the overall strategy
Collaborate with Product, Architecture, and Engineering teams to define test strategy, coverage goals, and acceptance criteria
Develop test strategies and create appropriate test harnesses for Conversational AI systems across Voice and Chat channels
Identify testing gaps and recommend solutions
Design, build, and maintain reusable test harnesses and frameworks that eliminate decision paralysis for engineers
Provide clear patterns for: test framework selection, test data setup, and test implementation
Create comprehensive examples and documentation so developers can write tests without reinventing solutions
Provide test infrastructure to enable engineering teams to test and own quality of the services
Support testing across Java/Node.js backends, APIs, and Conversational AI platforms
Develop specialized test strategies for conversational AI workflows and agent interactions
Build test harnesses for API-level, backend service, and end-to-end scenarios
Validate complex multi-turn conversations, intent recognition, and orchestration logic
Develop and automate Voice and Chat test plans
Be a stakeholder of the release to ensure defects are fixed per SLA and end customer experience is protected and improved
Monitor and report on test execution and quality metrics
Validate that platform changes maintain or improve customer experience
Educate and train engineers on test harnesses, frameworks, and best practices
Mentor team members on test-driven development and automation patterns
Make testing accessible—remove friction from the testing process
When harness work is complete, contribute to automated test implementation and general development items
Pair with developers on complex testing scenarios
Help close any testing gaps across the team
5+ years total software engineering experience with 3+ years focused on test automation/SDET work
A deep understanding of automation testing and ability to lead engineers in writing automation scripts/programs that aid automated testing
Strong proficiency in at least one backend language: Java, Node.js with object-oriented design experience
API testing expertise: REST, request/response validation, mocking, contract testing.
Test framework experience: JUnit, Jest, or equivalent; experience building custom frameworks a plus
Tools and Test Platforms - SOAPUI, Postman, Bruno, Playwright, Selenium, Cucumber, Hammer and Cyara.
Voice and Chat test automation expertise and familiarity with test methodologies for conversational systems.
CI/CD pipeline knowledge: GitHub Actions, comfortable with automation in pipelines
Test data management: Experience designing and maintaining test data strategies
Full-stack testing: Comfortable testing across APIs, backends, and frontend layers
Strong communication: Ability to document patterns, mentor others, and articulate testing strategy
Familiarity with software technologies, methodologies, and applied software engineering practices such as Object-Oriented Design (OOD) and cloud software development
Experience with testing LLM/AI responses, using such approaches as LLM-as-a-judge, etc
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