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Job Details

Skills

Customer Service
Active Directory
Microsoft Azure
Virtual Desktop
Microsoft Windows
Remote Access
Virtual Private Network

Summary

We''re looking for an IT Support Technician to join our Contact Center IT Support team. This is a multi-site, multi-tenant environment supporting roughly 6,000 users, and we need someone who has been in the trenches handling real volume, diagnosing real problems, and owning the outcome. If you''ve only done password resets, this isn''t the role for you. If you''ve supported enterprise-scale environments and know the difference between a broken system and one that just doesn''t conform to policy, we want to talk.

What You''ll Do

Provide Tier 1 support via phone, email, chat, and ticket queues across a large enterprise environment
Diagnose and resolve hardware, software, VPN, and network connectivity issues
Monitor network sites and identify whether outages are ISP or power-related, escalating to higher tiers when needed
Support and manage endpoints through Intune, Azure Virtual Desktop, and Windows 365
Work within a hybrid Active Directory and EntraID environment
Use BeyondTrust and other remote access tools to support users across multiple sites
Contribute to the team''s expansion into application monitoring as the department evolves
Track and manage work through ServiceNow

What We''re Looking For

Experience supporting enterprise-scale environments. Candidates who have supported hundreds to thousands of users will stand out
Solid troubleshooting skills across hardware, software, VPN (zero trust), and network issues
Familiarity with Azure, Hybrid AD, EntraID, Windows 365, Intune, and remote access tools
ServiceNow experience strongly preferred
A customer-first mindset and strong communication skills this team lives on the phone
The right attitude and technical aptitude matter more than checking every box; we''ve had great success developing strong candidates who bring the drive to grow

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: dicects
Position Id: 3117
Posted 3 hours ago

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IT Support Technician - Entry Level

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