Overview
Remote
On Site
70-93.5K
Full Time
Skills
Preventive Maintenance
Project Management
Performance Management
Tier 1
Ad Exchanges
Microsoft SQL Server
Oracle
Distribution
Licensing
Microsoft Windows
SaaS
Microsoft Windows Administration
DHCP
ProVision
Network
Intellectual Property
IP
Dragon NaturallySpeaking
DNS
VLAN
Scripting
Database
Dashboard
Incident Management
Collaboration
Tier 2
Application Support
Knowledge Base
Regulatory Compliance
Change Control
Technical Support
System Administration
Identity Management
Active Directory
Microsoft
Microsoft Azure
Microsoft Exchange
Microsoft Office
JIRA
Confluence
Dynatrace
EMC Avamar
Access Control
Authentication
SSO
Multi-factor Authentication
Communication
Supervision
Documentation
Management
Attention To Detail
Job Details
Tech Support Engineer,
We are seeking a detail-oriented and proactive After-Hours IT Technical Support Engineer to join our operations team in a hybrid Tier 1/2 support capacity. As part of a broader operations team, you ll work alongside dedicated professionals to ensure operational readiness, availability, and stability, of multiple environments across the US.
This role provides critical after-hours support across access management, incident response, and collaboration with monitoring teams, higher-tier and cross-functional IT teams.
The ideal candidate brings foundational sysadmin experience, solid troubleshooting skills, and familiarity with modern identity and access management systems including Windows Active Directory, Microsoft Entra ID (Azure AD), Exchange, Office 365, and additional enterprise applications including Microsoft SQL and Oracle.
Key Responsibilities:
Respond to and resolve after-hours service tickets related to:
-User access issues (password resets, account unlocks, group assignments)
-Mailbox and distribution list management (Exchange, Office365)
-Entra ID (Azure AD) role and licensing assignments
Perform basic troubleshooting of Windows-based systems and SaaS authentication issues
Conduct route Windows system administration:
-Active Directory, DHCP, DNS
-User permissions and file share access
-Print services
Provision, modify, and de-provision user accounts across:
-Windows Active Directory
-Entra ID / Azure AD
-Microsoft Exchange / Office365
-Custom/internal business applications as documented
Diagnose and resolve low-level network issues:
-IP conflicts
-DNS failures
-vLAN misconfigurations
Perform initial triage of database alerts:
-Acknowledge and escalate alerts from monitoring tools
-Run pre-approved scripts
-Review database health dashboards
Serve as the central point of contact for after-hours incident management
Collaborate with Tier 2/3 staff or application support teams for complex issues and resolution
Document procedures, known issues, and resolutions in the IT knowledge base
Ensure compliance with identity lifecycle and change control processes
Required Skills and Experience:
2 to 4 years of IT support or junior system administration experience
Proficiency of user management in:
-Windows Active Directory
-Microsoft Entra ID (Azure AD)
-Microsoft Exchange and Office 365
Familiarity of sysadmin tools and ticketing including:
-Jira and Confluence
-ManageEngine
Familiarity with monitoring tools including:
-NagiosXI
-Dynatrace
-Cohesity
-Avamar
Understanding of basic access control principles and IAM concepts
Working knowledge of authentication protocols (e.g., SSO, MFA)
Previous experience in an after-hours / on-call support role
Key Attributes:
Excellent communication and escalation judgement
Ability to work independently with minimal supervision
Excellent documentation and time management skills
High attention to detail and a service-oriented mindset
Work Schedule:
May include weekend and holiday coverage as required
This is a remote position; preference given to candidates located in Southern California
We are seeking a detail-oriented and proactive After-Hours IT Technical Support Engineer to join our operations team in a hybrid Tier 1/2 support capacity. As part of a broader operations team, you ll work alongside dedicated professionals to ensure operational readiness, availability, and stability, of multiple environments across the US.
This role provides critical after-hours support across access management, incident response, and collaboration with monitoring teams, higher-tier and cross-functional IT teams.
The ideal candidate brings foundational sysadmin experience, solid troubleshooting skills, and familiarity with modern identity and access management systems including Windows Active Directory, Microsoft Entra ID (Azure AD), Exchange, Office 365, and additional enterprise applications including Microsoft SQL and Oracle.
Key Responsibilities:
Respond to and resolve after-hours service tickets related to:
-User access issues (password resets, account unlocks, group assignments)
-Mailbox and distribution list management (Exchange, Office365)
-Entra ID (Azure AD) role and licensing assignments
Perform basic troubleshooting of Windows-based systems and SaaS authentication issues
Conduct route Windows system administration:
-Active Directory, DHCP, DNS
-User permissions and file share access
-Print services
Provision, modify, and de-provision user accounts across:
-Windows Active Directory
-Entra ID / Azure AD
-Microsoft Exchange / Office365
-Custom/internal business applications as documented
Diagnose and resolve low-level network issues:
-IP conflicts
-DNS failures
-vLAN misconfigurations
Perform initial triage of database alerts:
-Acknowledge and escalate alerts from monitoring tools
-Run pre-approved scripts
-Review database health dashboards
Serve as the central point of contact for after-hours incident management
Collaborate with Tier 2/3 staff or application support teams for complex issues and resolution
Document procedures, known issues, and resolutions in the IT knowledge base
Ensure compliance with identity lifecycle and change control processes
Required Skills and Experience:
2 to 4 years of IT support or junior system administration experience
Proficiency of user management in:
-Windows Active Directory
-Microsoft Entra ID (Azure AD)
-Microsoft Exchange and Office 365
Familiarity of sysadmin tools and ticketing including:
-Jira and Confluence
-ManageEngine
Familiarity with monitoring tools including:
-NagiosXI
-Dynatrace
-Cohesity
-Avamar
Understanding of basic access control principles and IAM concepts
Working knowledge of authentication protocols (e.g., SSO, MFA)
Previous experience in an after-hours / on-call support role
Key Attributes:
Excellent communication and escalation judgement
Ability to work independently with minimal supervision
Excellent documentation and time management skills
High attention to detail and a service-oriented mindset
Work Schedule:
May include weekend and holiday coverage as required
This is a remote position; preference given to candidates located in Southern California
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.