Overview
Remote
On Site
54-56K
Full Time
Skills
Project Management
Preventive Maintenance
Performance Management
Tier 1
IT Operations
Incident Management
Account Management
Distribution
ProVision
Documentation
System Monitoring
Issue Tracking
Tier 2
Help Desk
Service Desk
Technical Support
Microsoft Exchange
JIRA
ServiceNow
Microsoft Azure
Microsoft
Dashboard
Nagios
Dynatrace
IT Security
Multi-factor Authentication
Dependability
Management
Attention To Detail
Job Details
IT Support Technician
We are seeking a reliable and service-oriented IT Support Technician to join our operations team in a Tier 1 support capacity. This role focuses on front-line troubleshooting, access requests, and timely response to IT service tickets during off-hours.
As part of a broader IT operations team, you ll support users across various systems and ensure basic service continuity overnight and during weekends.
Key Responsibilities
Incident response and account management
Respond to after-hours IT support tickets and escalate as needed
Perform basic troubleshooting and resolution for:
oAccount access issues (password resets, unlocks, group membership)
oOffice 365 and Exchange mailbox or distribution list requests
oWindows workstation and login issues
Provision and de-provision user accounts in:
oActive Directory
oOffice 365 / Exchange Online
oAzure Entra ID (with documentation support)
Triage alerts from system monitoring tools and escalate critical events
Document support actions clearly in the IT ticketing system
Follow standard runbooks and escalation paths
Work collaboratively with Tier 2 teams and monitoring personnel
Qualifications
1 2 years of experience in a help desk, service desk, or IT support role
Familiarity with:
oWindows environments and basic sysadmin concepts
oActive Directory (password resets, user lookup)
oOffice 365/Exchange Online (mailbox or group access)
Ability to follow documented procedures and runbooks
Experience using IT ticketing systems (e.g., Jira, ServiceNow, ManageEngine)
Preferred Skills (Nice to Have)
Exposure to Azure AD (Microsoft Entra ID)
Familiarity with monitoring dashboards or alerting tools (Nagios, Dynatrace, etc.)
Understanding of IT security basics: MFA, role-based access, etc.
Previous experience in an after-hours or overnight support role
Key Attributes
Dependable and self-directed
Comfortable working alone and making sound escalation decisions
Clear communicator and effective documenter
Service-oriented with attention to detail
Work Schedule
Some weekend or holiday coverage may be required
This is a remote role; preference given to Southern California-based candidates
We are seeking a reliable and service-oriented IT Support Technician to join our operations team in a Tier 1 support capacity. This role focuses on front-line troubleshooting, access requests, and timely response to IT service tickets during off-hours.
As part of a broader IT operations team, you ll support users across various systems and ensure basic service continuity overnight and during weekends.
Key Responsibilities
Incident response and account management
Respond to after-hours IT support tickets and escalate as needed
Perform basic troubleshooting and resolution for:
oAccount access issues (password resets, unlocks, group membership)
oOffice 365 and Exchange mailbox or distribution list requests
oWindows workstation and login issues
Provision and de-provision user accounts in:
oActive Directory
oOffice 365 / Exchange Online
oAzure Entra ID (with documentation support)
Triage alerts from system monitoring tools and escalate critical events
Document support actions clearly in the IT ticketing system
Follow standard runbooks and escalation paths
Work collaboratively with Tier 2 teams and monitoring personnel
Qualifications
1 2 years of experience in a help desk, service desk, or IT support role
Familiarity with:
oWindows environments and basic sysadmin concepts
oActive Directory (password resets, user lookup)
oOffice 365/Exchange Online (mailbox or group access)
Ability to follow documented procedures and runbooks
Experience using IT ticketing systems (e.g., Jira, ServiceNow, ManageEngine)
Preferred Skills (Nice to Have)
Exposure to Azure AD (Microsoft Entra ID)
Familiarity with monitoring dashboards or alerting tools (Nagios, Dynatrace, etc.)
Understanding of IT security basics: MFA, role-based access, etc.
Previous experience in an after-hours or overnight support role
Key Attributes
Dependable and self-directed
Comfortable working alone and making sound escalation decisions
Clear communicator and effective documenter
Service-oriented with attention to detail
Work Schedule
Some weekend or holiday coverage may be required
This is a remote role; preference given to Southern California-based candidates
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.