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Telephony Engineer (Five9)

NextGen IT Inc.

Hybrid in Frederick, Maryland • Yesterday

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Contract, Third Party

Depends on Experience

Senior Five9 Contact Center Engineer CCaaS & Integrations

Purple Drive Technologies LLC

Frederick, Maryland • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

QA Automation Engineer (.NET, Node.js & Azure)

Intraedge

Remote • 13d ago

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

five9

Summary

Key Experience :

Platform Configuration: Build and manage Five9 Cloud features, including voice and digital channels, queues, and workforce engagement elements.
IVR & Routing: Design and develop custom Interactive Voice Response (IVR) architectures, call flows, and intelligent routing strategies.
System Integration: Develop and maintain APIs and integrations connecting Genesys with enterprise systems like CRM platforms, databases, and AWS or Azure cloud services.
Testing & Troubleshooting: Diagnose complex issues involving telephony, SIP routing logic, and APIs, while running structured unit and integration testing.
Documentation & Standards: Create technical specifications, support procedures, and design artifacts to uphold engineering best practices

Key Responsibilities:

Design, build, test, and implement Five9 Contact Center solutions with a key focus on designing (creating and maintaining High Level and Low Level Designs in Visio) and ensuring successful integrations, and platform enhancements in close cooperation with the Enterprise Architects and the efforts to support successful Architecture Review Board processes.
Develop resilient IVR, routing, digital engagement, and automation capabilities aligned with approved technical designs.
Create and maintain technical documentation, design artifacts, test evidence, and support procedures.
Partner with Program Director, Telephony Engineers, Call Center SMEs, Architecture, Operations, and business stakeholders throughout design and delivery.
Possess deep expertise in Five9 deployments, including solution design, IVR development, routing, digital channels, integrations, reporting, and platform administration.
Have experience translating business outcomes into technical designs and delivering scalable, resilient Contact Center solutions, platform enhancements, and enterprise integrations.
Have strong experience developing and supporting APIs and integrations with enterprise platforms. Experience with workforce management, CRM platforms specifically Salesforce, workforce optimization (QA/Workforce Management), and related Contact Center technologies are highly desirable.
Have hands-on experience with at least two of the following technologies: Java, .NET, Python, REST APIs, automation frameworks, cloud services, and cloud-native architectures.
Demonstrate exceptional delivery, attention to detail, documentation, testing, troubleshooting, communication, and operational readiness practices.

Thanks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10434225
Position Id: 9108248
Posted 7 days ago

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Frederick, Maryland

•

Today

Key Responsibilities Design, build, test, and implement Five9 Contact Center solutions. Create and maintain High-Level Designs (HLDs) and Low-Level Designs (LLDs) in Visio. Ensure successful integrations and platform enhancements in collaboration with Enterprise Architects. Support successful Architecture Review Board processes. Develop resilient IVR, routing, digital engagement, and automation capabilities aligned with approved technical designs. Create and maintain technical documentation, des

Easy Apply

Full-time, Part-time, Contract, Third Party

Five9 Architect – Contact Center / CCaaS

Remote

•

14d ago

JOB TITLE: Five9 Architect Contact Center / CCaaS Location: Remote Experience: 1015 Years Job Summary We are seeking a senior Five9 Architect to lead the architecture and technical design of enterprise Five9 contact-center / CCaaS solutions. The ideal candidate should have deep Five9 expertise and the ability to define end-to-end contact-center architecture covering IVR, routing, integrations, APIs, scalability, security, reliability, and enterprise application connectivity. Key Responsi

Third Party, Contract

Depends on Experience

Telephony Engineer

Hybrid in Harrisburg, Pennsylvania

•

7d ago

Position Summary We are seeking an experienced Enterprise Telephony Engineer to design, configure, test, and support the telephony infrastructure supporting a Microsoft Dynamics 365 Contact Center implementation. The engineer will have strong experience with Microsoft Teams Direct Routing, Session Border Controllers (SBCs), SIP, carrier integrations, toll-free services, and contact-center voice routing. Experience supporting high-volume public-facing contact centers, particularly in tolling, t

Easy Apply

Contract

Depends on Experience

Telephony Engineer – Microsoft Teams Direct Routing / Azure Communication Services

Harrisburg, Pennsylvania

•

Today

Telephony Engineer Microsoft Teams Direct Routing / Azure Communication Services Experience: 10years+ Position Summary We are seeking an experienced Enterprise Telephony Engineer to design, configure, test, and support the telephony infrastructure supporting a Microsoft Dynamics 365 Contact Center implementation. The engineer will have strong experience with Microsoft Teams Direct Routing, Session Border Controllers (SBCs), SIP, carrier integrations, toll-free services, and contact-center voic

Easy Apply

Contract

50 - 60