Hybrid in Frederick, Maryland
•
Yesterday
Key Experience : Platform Configuration: Build and manage Five9 Cloud features, including voice and digital channels, queues, and workforce engagement elements.IVR & Routing: Design and develop custom Interactive Voice Response (IVR) architectures, call flows, and intelligent routing strategies.System Integration: Develop and maintain APIs and integrations connecting Genesys with enterprise systems like CRM platforms, databases, and AWS or Azure cloud services.Testing & Troubleshooting: Diagnose
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Contract, Third Party
Depends on Experience