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The Intersect Group

Hybrid in Greer, South Carolina • Today

Easy Apply

Contract

Depends on Experience

Application Support Engineer - Teladoc Telehealth Platform

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 60.00 - 65.00 per hour

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Senior Application Security Engineer

Upstart

Remote • Today

Full-time

USD 166,900.00 - 230,900.00 per year

Senior Engineer, Application Security

Cvent.com

Remote or Virginia • Today

Full-time

USD 120,000.00 - 160,000.00 per year

Senior Application Security Engineer

Unity Microelectronics Inc.

Remote or Texas • Today

Full-time

USD 160,300.00 - 240,500.00 per year

Control-M Support & Maintenance Engineer (L2/L3)

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

Senior Application Security Engineer

Temporal Technologies

Remote or Canada, Kentucky • Today

Full-time

USD 144,000.00 - 236,250.00 per year

Senior Applications/System Engineer

DK Consulting

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Senior Applications Engineer

The Raymond Corporation

Remote • Today

Full-time

Senior Software Engineer, Applications

AcuityMD

Remote or Boston, Massachusetts • Today

Full-time

USD 155,000.00 - 215,000.00 per year

Sr MuleSoft Integration (Remote)

Pacific Consultancy Services

Remote • 7d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Application Security Engineer

ConsenSys

Remote • 11d ago

Full-time

USD 130,000.00 - 218,000.00 per year

Job Details

Skills

Summary

Senior Application Support Engineer

Position Summary

We are seeking a Senior Application Support Engineer to provide advanced technical support for enterprise applications and production environments. This role will serve as a senior escalation point for complex application issues, lead incident and problem management activities, support software releases, and drive improvements to application reliability and operational efficiency.

The ideal candidate will have strong experience with Microsoft SQL Server, .NET/C#, Visual Basic, application monitoring, integrations, and IT service management processes, along with the ability to lead technical investigations and mentor less experienced team members.

Key Responsibilities

Serve as the senior escalation point for complex Level 2 and Level 3 application incidents, owning investigations through restoration, root-cause identification, and documented resolution.
Lead technical discussions, triage sessions, knowledge-sharing activities, and post-incident reviews.
Mentor and provide technical guidance to less experienced team members.
Participate in an on-call support rotation and coordinate after-hours response for business-critical production incidents as required.
Provide technical support and operational guidance to projects, ensuring new or modified services transition effectively into production support.
Monitor service-level performance, support volumes, recurring defects, and operational risks; identify and implement measurable service improvements.
Participate in software testing, including test planning, review, analysis, execution support, defect triage, production-readiness assessments, and release certification.
Develop and enhance scripts, SQL queries, utilities, and automation to reduce manual effort, improve data quality, and accelerate troubleshooting and recovery.
Review technical solutions, designs, scripts, code, and deployment plans for supportability, reliability, maintainability, and operational risk.
Follow established Incident, Problem, Change, Release, Configuration, Access, and Service Management processes and controls.
Plan and support application releases, configuration changes, patches, upgrades, and deployments across test and production environments.
Perform validation and post-implementation reviews following deployments and major changes.
Maintain and improve operational procedures, runbooks, knowledge articles, system diagrams, and recovery documentation.
Monitor application health, availability, capacity, logs, interfaces, batch processes, and performance.
Improve monitoring alerts, dashboards, and operational thresholds to proactively identify potential issues.
Serve as a subject matter expert for assigned applications, including architecture, integrations, dependencies, data flows, configurations, operational risks, and business processes.
Collaborate with application development, infrastructure, database, network, security, and vendor teams to resolve cross-platform and cross-product issues.
Partner with Level One support teams and coach engineers on troubleshooting methodologies, escalation practices, and customer service.
Lead problem management for recurring issues through trend analysis, root-cause identification, and corrective/preventive action.
Assess business impact, establish incident priorities, coordinate technical resources, and provide timely communications during major incidents.
Perform other duties as assigned by leadership.

Required Qualifications

5+ years of progressive experience supporting enterprise or production applications, including advanced Level 2 or Level 3 troubleshooting.
Advanced Microsoft SQL Server skills, including complex queries, stored procedure analysis, data validation, and performance troubleshooting.
Strong working knowledge of Microsoft .NET, C#, and Visual Basic, with the ability to review and troubleshoot application code.
Experience supporting application integrations, APIs, scheduled jobs, services, and multi-tier applications across test and production environments.
Proficiency with application monitoring, logging, alerting, and diagnostic tools.
Experience with source control and software delivery tools such as Git and Bitbucket.
Experience working with an IT service management platform and structured Incident, Problem, Change, Release, and Configuration Management processes.
Demonstrated experience leading complex incident resolution, root-cause analysis, problem management, and corrective-action initiatives.
Strong ability to mentor colleagues, lead technical initiatives, manage competing priorities, and exercise sound judgment during high-impact incidents.
Excellent communication skills with the ability to work effectively with technical teams, business users, vendors, and leadership.
Ability to create clear technical documentation, runbooks, support procedures, incident communications, and executive-ready summaries.
Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and relevant experience.

Preferred Qualifications

Experience developing service metrics, dashboards, and continuous improvement plans.
Experience with high availability and disaster recovery environments.
Knowledge of application security controls and audit requirements.
Experience supporting regulated or highly controlled technology environments.
Experience with cloud-hosted applications and cloud infrastructure.
Experience with DevOps practices, CI/CD pipelines, scripting, or operational automation.
Experience with application performance monitoring and observability tools.
Experience with database administration, optimization, or advanced SQL development.
Relevant technical certifications, including Microsoft, database, cloud, IT service management, or Agile certifications.
Graduate degree in Computer Science, Information Systems, Engineering, or a related field.

Core Competencies

Advanced troubleshooting and problem solving
Incident and problem management
Application support and production operations
SQL Server and database troubleshooting
Application code analysis
Technical leadership and mentoring
Root-cause analysis
Automation and process improvement
Release and deployment support
Cross-functional collaboration
Technical documentation
Customer and stakeholder communication
Operational reliability and continuous improvement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10286200
Position Id: 251230
Posted 1 day ago

Fitment

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Contact the job poster

Bryce Cockfield

Recruiter @ The Intersect Group

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Job Details

Skills

Summary

Senior Application Support Engineer

Position Summary

Key Responsibilities

Serve as the senior escalation point for complex Level 2 and Level 3 application incidents, owning investigations through restoration, root-cause identification, and documented resolution.
Lead technical discussions, triage sessions, knowledge-sharing activities, and post-incident reviews.
Mentor and provide technical guidance to less experienced team members.
Participate in an on-call support rotation and coordinate after-hours response for business-critical production incidents as required.
Provide technical support and operational guidance to projects, ensuring new or modified services transition effectively into production support.
Monitor service-level performance, support volumes, recurring defects, and operational risks; identify and implement measurable service improvements.
Participate in software testing, including test planning, review, analysis, execution support, defect triage, production-readiness assessments, and release certification.
Develop and enhance scripts, SQL queries, utilities, and automation to reduce manual effort, improve data quality, and accelerate troubleshooting and recovery.
Review technical solutions, designs, scripts, code, and deployment plans for supportability, reliability, maintainability, and operational risk.
Follow established Incident, Problem, Change, Release, Configuration, Access, and Service Management processes and controls.
Plan and support application releases, configuration changes, patches, upgrades, and deployments across test and production environments.
Perform validation and post-implementation reviews following deployments and major changes.
Maintain and improve operational procedures, runbooks, knowledge articles, system diagrams, and recovery documentation.
Monitor application health, availability, capacity, logs, interfaces, batch processes, and performance.
Improve monitoring alerts, dashboards, and operational thresholds to proactively identify potential issues.
Serve as a subject matter expert for assigned applications, including architecture, integrations, dependencies, data flows, configurations, operational risks, and business processes.
Collaborate with application development, infrastructure, database, network, security, and vendor teams to resolve cross-platform and cross-product issues.
Partner with Level One support teams and coach engineers on troubleshooting methodologies, escalation practices, and customer service.
Lead problem management for recurring issues through trend analysis, root-cause identification, and corrective/preventive action.
Assess business impact, establish incident priorities, coordinate technical resources, and provide timely communications during major incidents.
Perform other duties as assigned by leadership.

Required Qualifications

5+ years of progressive experience supporting enterprise or production applications, including advanced Level 2 or Level 3 troubleshooting.
Advanced Microsoft SQL Server skills, including complex queries, stored procedure analysis, data validation, and performance troubleshooting.
Strong working knowledge of Microsoft .NET, C#, and Visual Basic, with the ability to review and troubleshoot application code.
Experience supporting application integrations, APIs, scheduled jobs, services, and multi-tier applications across test and production environments.
Proficiency with application monitoring, logging, alerting, and diagnostic tools.
Experience with source control and software delivery tools such as Git and Bitbucket.
Experience working with an IT service management platform and structured Incident, Problem, Change, Release, and Configuration Management processes.
Demonstrated experience leading complex incident resolution, root-cause analysis, problem management, and corrective-action initiatives.
Strong ability to mentor colleagues, lead technical initiatives, manage competing priorities, and exercise sound judgment during high-impact incidents.
Excellent communication skills with the ability to work effectively with technical teams, business users, vendors, and leadership.
Ability to create clear technical documentation, runbooks, support procedures, incident communications, and executive-ready summaries.
Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and relevant experience.

Preferred Qualifications

Experience developing service metrics, dashboards, and continuous improvement plans.
Experience with high availability and disaster recovery environments.
Knowledge of application security controls and audit requirements.
Experience supporting regulated or highly controlled technology environments.
Experience with cloud-hosted applications and cloud infrastructure.
Experience with DevOps practices, CI/CD pipelines, scripting, or operational automation.
Experience with application performance monitoring and observability tools.
Experience with database administration, optimization, or advanced SQL development.
Relevant technical certifications, including Microsoft, database, cloud, IT service management, or Agile certifications.
Graduate degree in Computer Science, Information Systems, Engineering, or a related field.

Core Competencies

Advanced troubleshooting and problem solving
Incident and problem management
Application support and production operations
SQL Server and database troubleshooting
Application code analysis
Technical leadership and mentoring
Root-cause analysis
Automation and process improvement
Release and deployment support
Cross-functional collaboration
Technical documentation
Customer and stakeholder communication
Operational reliability and continuous improvement

Dice Id: 10286200
Position Id: 251230
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Bryce Cockfield

Recruiter @ The Intersect Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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