Sr. AWS Application Production Support Engineer

Knoxville, TN, US • Posted 1 day ago • Updated 1 day ago
Full Time
On-site
$108000/yr
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Summary


Job Title: Production Support Engineer – AWS
Duration: Full Time /  Permenent Role 
Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LA

Work Mode:  5 Days Onsite

 

 

Position Overview

  • Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.

  • Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed).

  • One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.

  • Candidates must be flexible and comfortable supporting a 24x7 production environment.

Key Responsibilities

  • Monitor production systems, alerts, scheduled jobs, and application health.

  • Perform incident triage, troubleshoot failures, analyze logs, and restore services.

  • Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.

  • Use ServiceNow (or similar ticketing tools) to document and manage incidents.

  • Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.

  • Identify opportunities for automation and operational improvements.

Required Skills

  • 6+ years of production/application support experience.

  • Strong AWS production support experience, including console navigation and log analysis.

  • Experience with:

    • AWS services

    • Amazon RDS

    • Amazon Redshift

    • AutoSys

    • Incident management and troubleshooting

    • ServiceNow or comparable ticketing systems

  • Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.

Nice to Have

  • AWS Associate Certification.

  • Python scripting (strongly preferred for at least one of the three hires).

  • Experience supporting HR, Finance, or other enterprise back-office applications.

  • Automation experience.

Key Success Factors

  • Strong log analysis and troubleshooting skills.

  • Ability to independently investigate issues



Ref: #404-IT Pittsburgh
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 382443
  • Posted 1 day ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

About_Company_One
Contact the job poster
Shafique Mohammed

Shafique Mohammed

Recruiting Manager @ System One

Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.