2054 Team Lead, User Acceptance Testing Analyst
Position Summary
We are seeking a highly organized and collaborative Team Lead, User Acceptance Testing Analyst to coordinate and execute UAT activities for key system releases and strategic initiatives.
This role serves as the bridge between business users, SMEs, IT, development, QA, and leadership, ensuring new functionality is thoroughly tested and validated before production. The ideal candidate has strong business acumen, understands how to translate business processes into real-world test scenarios, and can keep multiple testing activities, stakeholders, defects, and deadlines organized.
Experience within auto finance, financial services, lending, or loan servicing is strongly preferred.
Key Responsibilities
- Lead and coordinate UAT activities across multiple business units and projects.
- Develop and maintain test plans, test scenarios, test cases, scripts, and testing results.
- Perform hands-on testing and coordinate testing with business users and SMEs.
- Validate end-to-end business scenarios including payments, account servicing, delinquency, customer transactions, and exception scenarios.
- Coordinate test environments, credentials, test data, and business-user readiness.
- Identify, document, and track defects using JIRA, Freshservice, or similar tools.
- Work with development and IT teams to resolve defects and coordinate retesting before production.
- Serve as a liaison between business users, SMEs, IT, QA, and project teams.
- Provide guidance and training to business testers on UAT processes and new functionality.
- Track testing progress, deadlines, risks, defects, and overall production readiness.
- Provide regular UAT status updates to leadership.
- Ensure UAT documentation meets internal and regulatory requirements.
- Identify opportunities to improve UAT processes, tools, and documentation.
Qualifications
- 3+ years of experience in UAT, QA, Business Testing, Business Analysis, or a related role.
- Strong experience coordinating UAT with business users and SMEs.
- Experience creating and executing test cases based on business requirements.
- Strong understanding of UAT, defect management, business-process validation, and production readiness.
- Experience working directly with development and IT teams to resolve defects.
- Excellent organization, communication, documentation, and follow-through.
- Strong business acumen with the ability to quickly learn complex business processes.
- Ability to manage multiple testing activities and deadlines independently.
- Experience leading testing efforts or coordinating cross-functional teams preferred.
Preferred Experience
- Auto finance, financial services, lending, or loan servicing.
- Servicing processes including payments, delinquency, account servicing, and customer transactions.
- Salesforce, Defi, Shaw, or similar financial-services platforms.
- JIRA and Freshservice or comparable testing/defect-management tools.
- Major system implementations or product launches.
- Experience coordinating testing across multiple business units or geographically dispersed teams.
Ideal Candidate
The ideal candidate is extremely organized, proactive, and business-minded. They understand how users actually perform their jobs, anticipate scenarios that need to be tested, and make sure UAT stays on schedule. They are comfortable identifying a problem, documenting it, working with IT/development to get it corrected, and following it through retesting before it reaches production.
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