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Project Manager - Incident, Problem & Change Management

BMR Infotek

Hybrid in Irving, Texas • Today

Easy Apply

Contract

50 - 60

Job Details

Skills

Accountability
Banking
Analytical Skill
IT Service Management
FOCUS
IT Operations
Incident Management
ITIL
Continuous Improvement
Decision-making
Performance Monitoring
Operational Excellence
Problem Management
Collaboration
Reporting
ServiceNow
Leadership
Service Management
Root Cause Analysis
Dashboard
Stakeholder Management
Production Support
Recruiting
Change Management
Real-time
Risk Management
Communication
Management
Recovery
Financial Services
Training
Data Analysis
Technical Support
MEAN Stack

Accountability
Banking
Analytical Skill
IT Service Management
FOCUS
IT Operations
Incident Management
ITIL
Continuous Improvement
Decision-making
Performance Monitoring
Operational Excellence
Problem Management
Collaboration
Reporting
ServiceNow
Leadership
Service Management
Root Cause Analysis
Dashboard
Stakeholder Management
Production Support
Recruiting
Change Management
Real-time
Risk Management
Communication
Management
Recovery
Financial Services
Training
Data Analysis
Technical Support
MEAN Stack

Summary

Job Description – IT Service Management Project Manager

Client: Wells Fargo
Job Title: Project Manager – Incident, Problem & Change Management
Locations: Iselin, NJ / Charlotte, NC / Irving, TX
Work Model: Hybrid
Number of Positions: 2 (Immediate Hiring)
Rate: $60 on W2
Visa Requirements: U.S. Citizen, H-1B, and H-4 EAD

Position Overview

Wells Fargo is seeking an experienced IT Service Management Project Manager to oversee and drive Incident, Problem, and Change Management processes within a dynamic enterprise IT environment.

The ideal candidate will have strong hands-on experience managing major incidents, coordinating with production support teams, communicating with senior leadership, and driving continuous service improvements. This role requires excellent stakeholder management, analytical, and communication skills, along with a solid understanding of ITIL frameworks and ServiceNow.

Key Responsibilities

Define, maintain, and ensure consistent execution of Incident Management processes, procedures, and policies.
Conduct real-time business impact assessments during incidents and communicate associated risks, service disruptions, and customer impacts to relevant stakeholders.
Act as the central point of contact for production support teams, business stakeholders, and senior leadership during major incidents.
Provide accurate, timely, and structured incident updates to senior management and business partners.
Lead and coordinate major incident management activities, ensuring timely escalation and effective resolution.
Drive Problem Management activities, including root cause analysis (RCA), post-incident reviews (PIRs), and tracking corrective and preventive actions.
Apply Change Management practices to ensure controlled and stable remediation while minimizing the risk of recurring incidents.
Ensure effective integration and alignment across Incident, Problem, and Change Management processes.
Monitor incident trends, analyze operational data, and identify opportunities for continuous service improvement (CSI).
Develop, maintain, and enhance dashboards and performance reports covering key metrics such as Mean Time to Resolve (MTTR), incident trends, service availability, and operational stability.
Ensure adherence to ITIL best practices, risk management requirements, and enterprise governance frameworks.
Promote awareness and provide guidance or training to teams on Incident Management processes and procedures.
Escalate incidents to appropriate technical support teams, vendors, and third-party service providers whenever required.
Ensure service management processes remain aligned with business objectives and operational requirements.

Required Qualifications

4–5 years of experience in IT Service Management, with a strong focus on Incident, Problem, and Change Management.
Strong understanding of ITIL frameworks, including ITIL v3 or ITIL 4.
Hands-on experience with ServiceNow, particularly Incident, Problem, Change, and Reporting modules.
Proven experience managing major or high-severity incidents in complex enterprise IT environments.
Strong understanding of Change Management controls and their role in minimizing recurring incidents and improving service stability.
Experience in data analysis, operational reporting, dashboard creation, and performance monitoring.
Excellent verbal and written communication skills, including the ability to provide clear and concise executive-level updates.
Strong stakeholder management, coordination, escalation, and decision-making skills.
Ability and willingness to provide support during weekends and outside regular business hours, as required.

Preferred Qualifications

Previous experience working within financial services, banking, or other highly regulated environments.
ITIL Foundation certification or higher.
Experience supporting 24x7 enterprise IT operations and production support environments.
Exposure to enterprise risk management, governance, and control frameworks.
Experience coordinating cross-functional teams during critical production incidents.

Critical Success Factors

Major Incident Leadership: Ability to lead high-severity incident situations with composure, accountability, and a strong focus on service restoration.
Stakeholder Communication: Excellent communication skills with the ability to influence and coordinate stakeholders at all organizational levels, particularly under pressure.
Operational Excellence: A data-driven approach to identifying operational gaps, improving service performance, and driving continuous improvement.
Risk and Governance: Strong understanding of risk, controls, and service stability requirements within an enterprise environment.
Change Governance: Ability to balance rapid incident recovery with disciplined change management practices to prevent future disruptions.

Interested candidates with relevant ITSM, Major Incident Management, and ServiceNow experience are encouraged to apply.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90956314
Position Id: 9134428
Posted 4 hours ago

Company Info

About BMR Infotek

BMR Infotek is one of the fastest growing IT consulting and development companies providing highly usable and intuitive solutions for enterprise customers. Driven by our interest, passion and knowledge for professional and usable designs, we develop various applications and user interfaces including desktop, mobile and tablets across a wide range of industry segments.

Our IT strategy experts will deliver innovative user experience to several fortune 1000 organizations. Our UI and UX methodology involves the user as a stakeholder throughout the creation process, ensuring that the products are usable and valuable.

We offer IT development and services for a range of key verticals such as Banking, Financial, Ecommerce, Insurance, Healthcare, Hi-Tech, Education, Retail and Manufacturing, SaaS, Big data and Cloud applications require a great look and feel in addition to value added features to attract any type of enterprise users. UI needs of customers for Big Data and Analytics require nice visualization and reporting capabilities. Our commitment is to provide UI and UX design solutions that translate into tangible business outcomes for our customers. BMR Infotek domain capability expertise in application development and reduced learning curves enables significant results.

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Fitment

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Contact the job poster

Sandeep Rathod

Recruiter @ BMR Infotek

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Hybrid in Dallas, Texas

•

9d ago

Lead Database Engineer Oracle / Exadata / SQL ServerClient: Wells Fargo Location: Dallas, TX / Charlotte, NC Work Model: Hybrid Experience: 12+ Years Duration: 12+ Months Contract Rate: Up to $50/hour on W-2 Work Authorization: H-1B, H-4 Job SummaryWe are seeking an experienced Lead Database Engineer to manage end-to-end database migration activities across Oracle, Exadata, and Microsoft SQL Server platforms. The ideal candidate will have strong expertise in enterprise database administration,

Easy Apply

Contract

45 - 50

Job Details

Skills

Accountability
Banking
Analytical Skill
IT Service Management
FOCUS
IT Operations
Incident Management
ITIL
Continuous Improvement
Decision-making
Performance Monitoring
Operational Excellence
Problem Management
Collaboration
Reporting
ServiceNow
Leadership
Service Management
Root Cause Analysis
Dashboard
Stakeholder Management
Production Support
Recruiting
Change Management
Real-time
Risk Management
Communication
Management
Recovery
Financial Services
Training
Data Analysis
Technical Support
MEAN Stack

Accountability
Banking
Analytical Skill
IT Service Management
FOCUS
IT Operations
Incident Management
ITIL
Continuous Improvement
Decision-making
Performance Monitoring
Operational Excellence
Problem Management
Collaboration
Reporting
ServiceNow
Leadership
Service Management
Root Cause Analysis
Dashboard
Stakeholder Management
Production Support
Recruiting
Change Management
Real-time
Risk Management
Communication
Management
Recovery
Financial Services
Training
Data Analysis
Technical Support
MEAN Stack

Summary

Job Description – IT Service Management Project Manager

Position Overview

Wells Fargo is seeking an experienced IT Service Management Project Manager to oversee and drive Incident, Problem, and Change Management processes within a dynamic enterprise IT environment.

Key Responsibilities

Define, maintain, and ensure consistent execution of Incident Management processes, procedures, and policies.
Conduct real-time business impact assessments during incidents and communicate associated risks, service disruptions, and customer impacts to relevant stakeholders.
Act as the central point of contact for production support teams, business stakeholders, and senior leadership during major incidents.
Provide accurate, timely, and structured incident updates to senior management and business partners.
Lead and coordinate major incident management activities, ensuring timely escalation and effective resolution.
Drive Problem Management activities, including root cause analysis (RCA), post-incident reviews (PIRs), and tracking corrective and preventive actions.
Apply Change Management practices to ensure controlled and stable remediation while minimizing the risk of recurring incidents.
Ensure effective integration and alignment across Incident, Problem, and Change Management processes.
Monitor incident trends, analyze operational data, and identify opportunities for continuous service improvement (CSI).
Develop, maintain, and enhance dashboards and performance reports covering key metrics such as Mean Time to Resolve (MTTR), incident trends, service availability, and operational stability.
Ensure adherence to ITIL best practices, risk management requirements, and enterprise governance frameworks.
Promote awareness and provide guidance or training to teams on Incident Management processes and procedures.
Escalate incidents to appropriate technical support teams, vendors, and third-party service providers whenever required.
Ensure service management processes remain aligned with business objectives and operational requirements.

Required Qualifications

4–5 years of experience in IT Service Management, with a strong focus on Incident, Problem, and Change Management.
Strong understanding of ITIL frameworks, including ITIL v3 or ITIL 4.
Hands-on experience with ServiceNow, particularly Incident, Problem, Change, and Reporting modules.
Proven experience managing major or high-severity incidents in complex enterprise IT environments.
Strong understanding of Change Management controls and their role in minimizing recurring incidents and improving service stability.
Experience in data analysis, operational reporting, dashboard creation, and performance monitoring.
Excellent verbal and written communication skills, including the ability to provide clear and concise executive-level updates.
Strong stakeholder management, coordination, escalation, and decision-making skills.
Ability and willingness to provide support during weekends and outside regular business hours, as required.

Preferred Qualifications

Previous experience working within financial services, banking, or other highly regulated environments.
ITIL Foundation certification or higher.
Experience supporting 24x7 enterprise IT operations and production support environments.
Exposure to enterprise risk management, governance, and control frameworks.
Experience coordinating cross-functional teams during critical production incidents.

Critical Success Factors

Major Incident Leadership: Ability to lead high-severity incident situations with composure, accountability, and a strong focus on service restoration.
Stakeholder Communication: Excellent communication skills with the ability to influence and coordinate stakeholders at all organizational levels, particularly under pressure.
Operational Excellence: A data-driven approach to identifying operational gaps, improving service performance, and driving continuous improvement.
Risk and Governance: Strong understanding of risk, controls, and service stability requirements within an enterprise environment.
Change Governance: Ability to balance rapid incident recovery with disciplined change management practices to prevent future disruptions.

Interested candidates with relevant ITSM, Major Incident Management, and ServiceNow experience are encouraged to apply.

Dice Id: 90956314
Position Id: 9134428
Posted 4 hours ago

Company Info

About BMR Infotek

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Sandeep Rathod

Recruiter @ BMR Infotek

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Hybrid in Dallas, Texas

•

9d ago

Easy Apply

Contract

45 - 50

Project Manager - Incident, Problem & Change Management

Skills

Summary

Job Description – IT Service Management Project Manager

Position Overview

Key Responsibilities

Required Qualifications

Preferred Qualifications

Critical Success Factors

Dice Job Match Score™

Sandeep Rathod

Similar Jobs

Project Manager - Incident, Problem & Change Management

Job Details

Skills

Summary

Job Description – IT Service Management Project Manager

Position Overview

Key Responsibilities

Required Qualifications

Preferred Qualifications

Critical Success Factors

Company Info

About BMR Infotek

Dice Job Match Score™

Sandeep Rathod

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