Hybrid in Irving, Texas
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Yesterday
Role :: AYS Support (At your service) Location: Irving, TX ( Hybrid 2 days at office) Technical Skills: Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts. Responsibilities: Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs. Ensure adherence to 24-hour incident resolution SLA for assigned support tickets. Perform root cause analysis (RCA) for recurring incidents and implement pe
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