Support Anlayst
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
CitiusTech
Fitment
Dice Job Match Score™
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Job Details
Skills
- Support
- L1/L2
- Java
- Linux
Summary
Need 10+ Years experience
Job Description
- Production Support
- Linux/Unix administration & Shell scripting
- Java based application support
- SQL querying and database troubleshooting
- Azure Cloud exposure with Docker & Kubernetes
- ServiceNow (Incident, Problem & Change Management)
Mandatory Skill
- Manage and resolve tickets efficiently using ServiceNow and JIRA.
- Work with Linux / Unix environments, perform Shell scripting, and execute SQL queries.
- Support and maintain Java-based applications.
- Utilize Azure services, including Kubernetes and Dockers, for cloud-based solutions.
- Monitor logs and troubleshoot system issues.
- Handle shift management to ensure smooth workflow and support coverage.
Job Description
- 5 years of strong production support (L1/L2) experience.
- Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all s and report any issue that may significantly impact the business.
- Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
- Issue and query resolution.
- Willing to work in 24x7 shifts on rotational basis.
- Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
- Conduct root-cause analysis and propose a corrective action plan.
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
- Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
- Experience in handling Critical Incidents (P1 and P2) and Bridge call.
- Adhere to the defined support delivery process/guidelines.
- Problem Management, Incident Management, Change Management, SLA Compliance.
- Excellent interpersonal skills, team player, proactive, self-starter and motivated.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10482231
- Position Id: 9127137
- Posted 22 hours ago
Company Info
At CitiusTech, we believe human life is at the heart of the healthcare ecosystem. We’re using all our resources; our people, our business, our technology, our investments, and our creativity to make healthcare better for all – efficient, effective, equitable.
We are CitiusTech, the digital vanguard, enabling MedTech, Health Plans, Providers, and Life Sciences organizations to power healthcare digital innovation, business transformation and industry-wide convergence through consulting, next-gen technologies, solutions, and products.
Our vision is to inspire new possibilities for the health ecosystem with technology and human ingenuity.
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