Position Title: Enterprise IT Project Manager (Call Center & Infrastructure)
Location: Lansing, MI (Must reside within a 90-mile radius)
Work Arrangement: Hybrid (Onsite 2 days/week from Day 1)
Interview Process: 2-Round Process (Round 1 via MS Teams; Round 2 In-Person in Lansing, MI)
< data-path-to-node="12" dir="ltr">Role Summary
Seeking a Senior Project Manager to manage multiple complex enterprise IT initiatives with a primary focus on Call Center solution implementations and IT infrastructure maintenance. This role governs end-to-end project execution using PMI-aligned methodologies, ensuring projects deliver on time, within budget, and to scope.
< data-path-to-node="14" dir="ltr">Key Responsibilities
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Enterprise Delivery: Lead multi-project IT portfolios, defining scope, duration, resources, costs, and risk mitigation strategies.
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Methodology Alignment: Apply SUITE PMM/SEM frameworks (or equivalent PMI/CMMI standards) to control project lifecycles.
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Portfolio Tracking & Reporting: Utilize PPM software (Clarity and Azure DevOps) for scheduling, issue tracking, and executive status reporting.
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Cross-Team Leadership: Coordinate work across IT managers and infrastructure technical teams with high independence and decision-making latitude.
< data-path-to-node="16" dir="ltr">Required Skills & Qualifications
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Leadership & Communication: 10+ years of proven leadership and clear written/verbal communication skills.
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Enterprise PM Experience: 5+ years managing enterprise-level IT infrastructure projects.
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PM Frameworks: 5+ years applying PMI-based methodologies (SUITE or equivalent).
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Tools: 5+ years using PPM tools such as Clarity or Microsoft Project.
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Agile Experience: 3+ years managing projects in Agile delivery environments.
< data-path-to-node="18" dir="ltr">Preferred Qualifications
