Job Title: CRM_Implementation
Position Type: Contract
Location: Malvern PA/ Hybrid (3 Days office)
JOB DESCRIPTION:
"Bachelor’s degree in IT, Computer Science, Business Administration, or related field.
10+ years of experience in Dynamics 365 CRM functional consulting, business analysis, or CRM delivery.
Lead requirement-gathering workshops, understand business needs, and translate them into MS Dynamics 365 CRM functional requirements.
Manage client and business stakeholders, acting as the key functional point of contact throughout the delivery lifecycle.
Prepare and manage user stories, acceptance criteria, process flows, and functional documentation.
Work closely with onsite and offshore development/testing teams, review DEV progress, clarify requirements, and ensure delivery aligns with business expectations.
Lead/support UAT, defect resolution, solution validation, deployment, and coordinate functional risks, issues, and dependencies.
Strong knowledge of Microsoft Dynamics 365 CRM, particularly Sales and Customer Service.
Good understanding of Power Platform, including Power Apps and Power Automate.
Experience working with CRM integrations, APIs, and data migration.
Experience reviewing development progress, coordinating with development, and testing teams.
Strong stakeholder management, communication, presentation, and leadership skills.
Experience working in an onsite-offshore delivery model.
Good understanding of Agile/Scrum methodology and end-to-end software delivery.
Ability to independently lead functional workstreams and drive requirements from discovery through production deployment.
Preferred
Microsoft Dynamics 365 / Power Platform certifications.
Experience in large CRM transformation programs.
Experience working directly with senior business stakeholders and Product Owners."
