Account Manager

The Role

We are looking for a commercially driven Account Manager to take ownership of an existing portfolio of SMB customers, focusing on building relationships, re-engaging customers and driving revenue growth through up-sell and cross-sell opportunities.

You will be responsible for developing account growth strategies, increasing product adoption and identifying opportunities to maximise the value customers get from the product portfolio. Working closely with Customer Success and Sales teams, you will play a key role in driving customer engagement, retention and long-term commercial growth.

What You’ll Be Responsible For

• Account Growth & Revenue Generation: Manage and grow an existing portfolio of SMB accounts, identifying and converting upsell and cross-sell opportunities across the product portfolio while consistently achieving and exceeding revenue targets.

• Customer Relationships & Engagement: Build strong relationships with existing customers, particularly those with low engagement, connecting with key decision-makers and understanding their changing business needs.

• Account Planning & Commercial Strategy: Develop and execute tailored account plans through proactive outreach, regular check-ins and business reviews to uncover opportunities and accelerate account growth.

• Product Adoption & Customer Value: Monitor product usage and adoption, identify gaps and drive increased engagement to maximise customer value and support long-term retention.

• Pipeline & Performance Management: Manage your sales pipeline, account activity, forecasting and reporting through Salesforce, ensuring accurate visibility of opportunities and performance.

• Internal Collaboration: Work closely with Customer Success, Sales and wider internal teams to deliver a seamless customer experience and maximise the commercial potential of your accounts.

What You’ll Bring

Essential Experience

• At least 18 months' experience in account management, relationship management or a sales-focused role.

Skills & Experience

• Experience in B2B sales, ideally managing SMB or Mid-Market customers within SaaS or technology.

• A proven track record of achieving or exceeding sales targets.

• Strong commercial acumen and a genuine passion for identifying and driving account growth opportunities.

• Excellent communication, relationship-building and interpersonal skills, with the ability to engage effectively with key decision-makers.

• Strong organisational skills and the ability to manage multiple accounts and priorities effectively.

• Experience using CRM platforms, ideally Salesforce.

• Strong analytical skills, with the ability to interpret account data, manage pipelines and deliver accurate forecasts.