Position: Cloud Operations Engineer – L3
Duration: 12+ months – contract
Location: 100% remote
JOB DESCRIPTION
SKILLS NEEDED : strong Azure, m365, escalations, Intune, Windows, AD experience, vmware, powershell
Experience
• Minimum 5+ years of experience in a third-line (L3) or senior helpdesk/service desk/cloud
operations role within an MSP or MSSP environment
• At least 2 years of experience in a technical leadership, senior escalation, or mentorship capacity
• Extensive experience supporting enterprise Windows environments, Microsoft Azure, Office 365,
and hybrid infrastructure
• Proven track record leading major incident resolution and driving root cause analysis in client
facing environments with stringent SLAs
• Hands-on experience with Jira Service Management and Jira for project and change management
Technical Skills
• Subject matter expert in Microsoft Azure (Azure AD, AVD, Networking, Automation, Conditional
Access, ExpressRoute) and Office 365 administration
• Advanced Windows Server administration (2016/2019/2022): AD architecture, GPO design,
DNS/DHCP, DFS, Certificate Services, and PowerShell automation
• Expert-level Windows desktop troubleshooting and endpoint management (Intune, Autopilot,
SCCM/MECM)
• Advanced networking: TCP/IP, VLANs, routing (OSPF, BGP basics), subnetting, wireless
enterprise design, and WAN optimization
• Strong Fortinet FortiGate experience: advanced firewall policies, SD-WAN, VPN (SSL and IPsec),
IPS/IDS, and HA configurations
• Advanced Cisco Meraki management and intermediate Cisco IOS networking (switching, routing,
ACLs)
• VMware ESXi and virtualization: capacity planning, performance tuning, migration, and host
management
• Advanced PowerShell scripting and automation experience with proven results in reducing
manual operational overhead
• Experience with monitoring and alerting platforms (e.g., PRTG, Datadog, Azure Monitor,
LogicMonitor)
Leadership and Soft Skills
• Demonstrated technical leadership ability with experience guiding, coaching, and developing
junior and mid-level engineers
• Exceptional client communication skills with the ability to manage expectations and deliver difficult
messages professionally
• Strong organizational skills with the ability to manage competing priorities across multiple clients
and team responsibilities
• Strategic thinker with a proactive approach to identifying and resolving operational challenges
before they impact service delivery
• ITIL Foundation certification or demonstrated working knowledge of ITIL service management
frameworks
Nice to Have
• Microsoft certifications: AZ-104, AZ-305, AZ-500, MS-102, or similar
• Fortinet NSE 4+ certifications
• Cisco CCNP, CCNA, or Meraki certifications
• ITIL Intermediate or higher certifications
• Experience with SIEM platforms, EDR solutions, and security incident response
• DevOps exposure: CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep templates)
• SQL proficiency for operational reporting and data analysis
• Prior experience in financial services, hedge fund, or trading technology environments
• A degree in Computer Science, Information Technology, or related field
Thanks & Regards
SUJITH KUMAR S Senior Executive – US IT Recruitment | |
T: +1 (Direct) ext - 426| E:
W: | | Innovation Customer focus Openness Respect Enterprising |
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