Client is seeking a Global Business Capability & Process Lead to own and evolve a high-impact function at the intersection of AI-First Product Development Lifecycle (PDLC), Process Excellence, and Business Architecture within the Services organization. This is not a traditional process management role, but a strategic leadership position for someone who can bridge the emerging world of AI-augmented product delivery with the rigor of enterprise governance, capability modelling, and operational transformation on a global scale.
Own and Evolve the AI-First Product Development Lifecycle Maintain a consolidated, AI-augmented view of capabilities across lines of business. Identify duplication, drive rationalization, and ensure the PDLC framework reflects the latest AI-First standards, from ideation and design through to deployment, monitoring, and continuous improvement.
Oversee End-to-End Process Documentation & Mapping Lead the documentation of Services processes within Citi's enterprise process mapping framework. Ensure accuracy, regulatory compliance, and alignment to governance standards — leveraging AI-powered process mining and NLP tools to accelerate documentation and surface insights.
Conduct AI-Enhanced LEAN Assessments Design and execute structured LEAN-based assessments of key operational processes, augmented by AI-driven analytics. Translate findings into actionable improvement roadmaps that reduce waste, improve cycle times, and enhance client experience across Services.
Define Process Governance Models & Performance Standards Establish ownership frameworks, performance measurement standards, and governance models that build a culture of continuous improvement. Define KPIs and OKRs that connect process performance to business outcomes and embed AI-powered monitoring to track progress in real time.
Collaborate Across Technology, Risk, Compliance & Investment Teams Act as the connective tissue between Technology, Compliance, Risk, and Investment & Capability Management. Ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready, with clear accountability and traceability across the organization.
Engage Senior Stakeholders Across Businesses & Regions Build and maintain trusted relationships with senior internal and external stakeholders across businesses, regions, and support functions. Drive strategic alignment, lead organizational model reviews, and represent the Business Capability function at the most senior levels of Citi's global leadership.
Build & Develop a High-Performing Team Lead, mentor, and develop a team of business architects, process specialists, and capability analysts. Foster a culture of innovation, intellectual curiosity, and AI-First thinking, equipping the team with the skills and tools needed to operate at the frontier of intelligent process management.
