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Job Details

Skills

ServiceNow
ServiceNow Technical Architect
ServiceNow ITSM
ServiceNow ITOM
ServiceNow ITAM
Sales
Stakeholder Management
Solution Architecture
Request For Proposal
Presales
Service Management
Information Technology
Leadership

Summary

Position Overview

We are seeking an accomplished ServiceNow Technical Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

Deep technical expertise
Strong consulting acumen
Proven experience implementing large-scale digital service management transformations

The candidate should have:

14+ years of total industry experience
4+ years of experience on the ServiceNow platform
Strategic thinking with a pragmatic, delivery-focused mindset
Strong analytical, problem-solving, and decision-making abilities
Proven leadership, mentoring, and team enablement capabilities
A client-centric approach
Excellent written and verbal communication skills

Key Responsibilities

Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and IntegrationHub
Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
Provide technical leadership to Developers, Business Analysts, and Administrators
Conduct design reviews and code quality audits
Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements

Qualifications

Minimum 14 years of total IT industry experience
At least 4 years of hands-on ServiceNow platform experience
Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or related discipline
Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
AI Proficiency: Experience with ServiceNow s AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes

Technical Skills

Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle

Consulting and Communication

Strong stakeholder management skills
Workshop facilitation expertise
Ability to articulate complex technical concepts to business audiences

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist ITSM
ServiceNow Certified Implementation Specialist ITOM
ServiceNow Certified Implementation Specialist HAM / SAM
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist CMDB and CSDM

Must-Have Skills

ServiceNow
RFP Strategy and Creation

Good-to-Have Skills

Public Sector General Experience

This role is not open to 3rd party vendors/suppliers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91121648
Position Id: 9029280
Posted 1 day ago

Company Info

About HCM Staffing and Consulting

HCM is currently one of the fastest growing minority and veteran certified global staffing organizations. Our tremendous growth has been driven organically and through merger and acquisition. It's a truly exciting time to be part of our world class white glove delivery model to our client partners.

Practice Lead/Manager ITOM - CMDB/CSDM

San Francisco, California

•

Yesterday

Role: Practice Lead/Manager ITOM - CMDB/CSDM Location: Onsite - California Bay Area Required Certifications: CSA, CTA, CMDB, CSDM Role Summary: The accountable owner for Customer's Configuration Management Database (CMDB) and Common Service Data Model (CSDM). Responsible for data integrity, governance, and ensuring the CMDB supports sound decision-making at the executive level. Given the history of foundational data issues from prior implementations, this role carries a mandate to assess, correc

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ServiceNow Technical Architect

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Cynthia Nicolas

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ServiceNow Technical Architect

HCM Staffing and Consulting

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About HCM Staffing and Consulting

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Cynthia Nicolas

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