2 Candidate Submittal Slots, New High Level Policy
Competencies: 8-10+ years experience required
Digital : Amazon Web Service(AWS) Cloud Computing
Digital : DevOps Continuous Integration and Continuous Delivery (CICD)
Digital: Amazon Connect
Role Description: AWS Connect Engineer
Essential Skills:
AWS Connect Engineer Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.
Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.
Sound understanding of IVRIVA flows, Conversational Design, and Lex Bot integrations.
Experience integrating Connect with CRMs
Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
Experience with Kinesis streaming, call event logs, and analytics pipelines.
Good knowledge of AWS security (IAM, roles, policies, encryption).
Deployment experience using TerraformCloudFormation and DevOps pipelines.
Strong documentation, communication, and solution-design skills.
AWS Certifications: Solutions Architect AssociateProfessional, Developer Associate.
Experience with AIML, Contact Lens, sentiment analysis, and analytics.
Knowledge of WFMWFO tools (e.g., Verint, NICE).
Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.