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AWS Connect Engineer Parsippany - NJ - New Jersey

Parsippany, NJ, US • Posted 19 hours ago • Updated 4 minutes ago

Contract W2

Contract Corp To Corp

12 Months

On-site

$85 - $90/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

AWS Connect

Summary

2 Candidate Submittal Slots, New High Level Policy

Competencies: 8-10+ years experience required

Digital : Amazon Web Service(AWS) Cloud Computing

Digital : DevOps Continuous Integration and Continuous Delivery (CICD)

Digital: Amazon Connect

Role Description: AWS Connect Engineer

Essential Skills:

AWS Connect Engineer Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.

Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.

Sound understanding of IVRIVA flows, Conversational Design, and Lex Bot integrations.

Experience integrating Connect with CRMs

Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.

Experience with Kinesis streaming, call event logs, and analytics pipelines.

Good knowledge of AWS security (IAM, roles, policies, encryption).

Deployment experience using TerraformCloudFormation and DevOps pipelines.

Strong documentation, communication, and solution-design skills.

AWS Certifications: Solutions Architect AssociateProfessional, Developer Associate.

Experience with AIML, Contact Lens, sentiment analysis, and analytics.

Knowledge of WFMWFO tools (e.g., Verint, NICE).

Experience with monitoring and debugging using CloudWatch Insights and X-Ray.

Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90911958
Position Id: 9074604
Posted 19 hours ago

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