Job Title: Business Process & Product Design Lead
Location: Philadelphia, PA - Hybrid
Job Summary:
Role Overview:
Must-have skills
· Pharma clinical supply chain experience
· Knowledge of SaaS products and landscape
· Strong business process analysis and design experience
· Hands-on product design / digital product experience
· Experience with GxP-regulated applications / products
· Workshop facilitation to help harmonize divergent business processes into one target design
· Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
· Working knowledge of integrations and master data governance
· Experience with large-scale ERP/SAP or supply chain transformation programs
Nice-to-have skills
· Background in data-driven continuous improvement and harmonization initiatives
· Comfort operating within a defined governance/RACI structure — knowing when to decide versus when to escalate
Key responsibilities
· Business process & product design
- Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
- Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
- Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
- Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.
- Transformation & harmonization
- Assess differences in operating models across business units and identify simplification and standardization opportunities.
- Drive adoption of common processes, business rules, and governance models.
- Support change management, organizational readiness, and transition to harmonized ways of working.
- Champion continuous improvement and data-driven decision-making.
- Stakeholder engagement
- Facilitate workshops, design sessions, and requirements gathering with business stakeholders.
- Act as a trusted partner between business teams, IT, digital product teams, and external vendors.
- Build alignment across diverse stakeholder groups and drive consensus on priorities and solution direction.
- Communicate complex concepts clearly to both technical and non-technical audiences.
·
Skills & experience
· Strong experience in business analysis, process design, product design, or business transformation roles.
· Understanding of pharmaceutical R&D and supply chain processes in a regulated (GxP) environment.
· Proven ability to translate business requirements into solution designs and product features.
Key qualities
· Strong collaboration and influencing skills across functions and levels.
· Ability to simplify complex challenges into practical solutions.
· Passion for transformation, innovation, standardization, and continuous improvement.
· Adaptable, proactive, and outcome-focused.
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